Google Advertiser Charged For Paused Campaign in AdWords

Feb 16, 2007 • 7:51 am | comments (1) by twitter Google+ | Filed Under Google AdWords
 

Jeremy Mayes links to a DigitalPoint Forums thread where a Google advertiser paused his campaign and was still getting charged for clicks and impressions.

I paused the campaign at 3:43 PM yesterday. According to my stats I only received 25 impressions yesterday 0 clicks. Today I checked my account and have been charged for over 3000 impressions that supposedly happened today, BUT my campaign had been paused for more than 17 hours!!! Not to mention I was charged $4 over my daily budget. I have contacted Google but don't expect to hear back for a couple of days. Anyone have this happen?

After the resident AdWords Pro at DigitalPoint Forums, GuyFromChicago, drilled him with questions, he got a response from Google that read:

Thank you for your email. I'm sorry to hear that you've had trouble with your Google AdWords campaign. I understand your paused campaigns are accruing clicks and impressions. Our engineers are currently working to solve the problem and hope to reach a resolution shortly. We appreciate you for your patience.

Once this issue has been resolved by the engineers, please be assured that any applicable credits will be automatically processed.

So it seems to be a bug in Google. So you as an advertiser should be aware of this. Make sure you aren't being charged as well.

I suspect Google will refund the advertiser for the impressions and clicks he accrued.

Forum discussion at DigitalPoint Forums.

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Comments:

ogletree

02/16/2007 01:29 pm

The problem I have with adwords is that if they have a credit and a charge on the same day they do the charge first. My account was paused so I now have a credit I don't want on my account. I spoke with them by email and they really don't care.

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