Jennifer Convertibles Web Site Back in Google

Oct 27, 2006 • 7:23 am | comments (11) by twitter Google+ | Filed Under Google Search Engine Optimization
 

Well that was fast! After I resubmitted the site October 25th at 7am and I checked again this morning at it is back in the index. This is after Jennifer Convertibles Web Site Hacked & Delisted In Google.com, I decided not to ask for favors and used the Google Reinclusion request within Google Webmaster Central. Currently, ranking number one for Jennifer Convertibles like it should be.

Jennifer Convertibles Back In Google Results

I no longer get the message in Google Sitemaps;

No pages from your site are currently included in Google's index due to violations of the webmaster guidelines. Please review our webmaster guidelines and modify your site so that it meets those guidelines. Once your site meets our guidelines, you can request reinclusion and we'll evaluate your site.

I know see;

No pages from your site are currently included in Google's index. Indexing can take time. You may find it helpful to review our information for webmasters and webmaster guidelines.

But when I look, it seems as if some pages are included, even spammy pages - which lead no where right now. Conduct a site:www.jenniferfurniture.com and you will see those old spam pages that were hacked in.

Jennifer Convertibles Spam Pages in Google

Kudos to Vanessa Fox and Matt Cutts of Google for making Google Webmaster Central an efficient place. FYI - it would be cool if you have a tracking number and status within the Webmaster Central Reinclusion request area - like a simple ticketing system, so you know the details.

Also see Time Line To Get Reincluded in Google With Reinclusion Request.

Forum discussion at Search Engine Roundtable Forums.

Update: I got a quote from Matt Cutts of Google that is very insightful:

No one expedited your request. I checked later just to make sure that it was processed in the order that it arrived in the queue. However, you should be aware that things like a hacked site or hidden text are among the easiest to check for reinclusion. More serious webspam incidents can take longer for reinclusion to happen, and we do not guarantee reinclusion in response to each request.

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Comments:

SEO Egghead

10/27/2006 11:59 am

While this is really neat, I fail to see this is a representative test, as you routinely interact with Google in the SEM arena and they read this blog, etc. It's cool nevertheless, and Google's been getting great at webmaster communication. Better than anyone else at least ...

Barry Schwartz

10/27/2006 12:18 pm

Well, I specifically made sure not to pull any favors. But you are right, Google does read this blog, so it may have made an impact. Jaimie, if you site ever gets banned, and no one knows about the site, and you do a reinclusion, let me know.

Amit

10/28/2006 02:08 am

Matt said: <i>"More serious webspam incidents can take longer for reinclusion to happen"</i> This is really interesting - how does Google define <i>"serious"</i>? As for what <i>"longer"</i> means - look here: <a href="http://www.idcide.com/affair/" rel="nofollow nofollow nofollow nofollow nofollow">The IDcide Affair</a>

Search Engines WEB

10/28/2006 04:55 am

This is truly a tragic story; Jennifer may have lost THOUSANDS of dollars in business (perhaps TENS of thousands) that they will never, ever recover. Employees' jobs could have been a risk - so, in a case like this - it is VERY appropriate to get any favor that one could possibly get - pull as many strings as possible!! You are saving jobs and helping an innocent victim! Their potential massive loses are not worthy of pursing some eqalitarian ideal to be politically correct. It is vital that Google immediately spiders and puts their original pages back ASAP - every day means THOUSANDS of Lost dollars in revenue.! :-( But hopefully, this publicity can bring some extra traffic to their site - they make fine budget products that have been the savoir of low budgeted New Yorkers in small spaces.... But this also brings another interesting point to light - Google's algos send red-flags at sudden extreme changes that include certain 'suspicious' keywords ---> then, SWITCH OFF the site - so as to keep it from harming their SERPs. Perhaps, Google could institute a services that would send automatic Email warning for sites that register and opt-in. Good Luck Jennifer - hope all readers in NYC stop by and shop :-)

Terrry Light

11/07/2006 12:43 am

I understand that Jennifer is your client and you want to do a good job for them. I was Jennifer's client and couldn't get them to take care of me very well when I made a purchase there -- so I wrote my story -- "Jennifer's Convertibles, a Furniture Horror Story," and put it on the web almost two years ago. Not long afterward, it began to show up in Google Rankings. If you read it, I hope you'll be entertained and see how the company does business -- at least with me. I had nothing to do with any hacks, but I did report my own experience. That is the "White Hat" way to do things - and the only solution available to me as a disgruntled customer. I will be at PubCon next week.

Barry Schwartz

11/07/2006 12:58 am

Terry, please say Hi. I'll be speaking, please say hi.

Kenny Heimbuch

11/27/2006 02:14 am

That must have been a nightmare for Jennifer. My site xtort.net was dropped earlier this month. I am starting to think that our host may have been hacked as well. I did a reinclusion request just in case someone maliciously filed an exclusion request or ran some script. One thing I am sure of though, is that I always only saw the second message you refered to in Google Sitemaps, the one without the "due to violations of the webmaster guidelines" line.

SearcH EngineS WeB

12/04/2006 11:57 am

http://www.mattcutts.com/blog/how-google-handles-hacked-sites/ Here is another site, that went throught what Jennifer went through - Here is the Google timeline for Action

itispals

12/05/2006 01:41 pm

The article was a eye opener for some one like me who is just understanding the way things work in Google. Can some one answer me this question? Some of my pages rank well for Google India search(google.co.in), but the same pages donot appear when we make a search from Google.com. Does Google display separate results based on Geographic Locations? If some one can help me it would be great. Thanks in advance

R Wells

12/20/2007 07:47 pm

Hacked sites are the biggest secret on the web. I mean biggest. My site http://www.youthchg.com was hacked this week. Even though we fixed the intrusion within 36 hours of it happening, days later the hacker posts 100 NEW fake pages to my site PER DAY. I have done ALL the recommended things: requesting reinclusion, updating security, updating robots.txt file, and on and on, but I may be out of business by the time you read this. Unlike a huge company like Jennifer Convertibles, I can't hire someone to make the hacker go away. After one week, he owns 900 pages that appear to be part of my web site. Unlike Jennifer Convertibles, I am not just losing money, I will be out of business entirely. That is the true story of hacks on the web. It is the internet's dirty little secret, a huge problem that no one acknowledges. Google needs to provide avenue to human to fix this once an FBI report ic3.gov report is filed. I hope I live on like Jennifer.

No Name

05/02/2008 12:46 am

I guess this is the type of story that is timeless. As long as their is security, there are those obsessed with hacking it. Sad but true events like these are responsible for so many smaller companies losing market share in a moments notice. Hopefully those mentioned have fully recovered.

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