Local SEOs Feel Google My Business May Be Killing Off Phone Support

Sep 5, 2016 - 8:05 am 3 by
Filed Under Google Maps

Map10 Google 1200px

A Local Search Forums thread has some Local SEO experts nervous and anxious about Google potentially phasing out their Google My Business phone support.

Joy Hawkins said:

I had a feeling this day was coming. First, the phone option went missing from the GMB dashboard and now the direct link to phone support that many of us had bookmarked no longer works.

There is a "phone" option under the email section in the GMB dashboard but it has some very obvious disclaimers stating you might not get a call back.

Curious to see what you guys find using this option. Do you ever get a callback right away?

Yes, you can access the phone option (it is labor day today) under Google My Business and clicking on "help" in the footer. Here is what pops up:

Google My Business Phone Support

Linda said her "Google contact made it sound more like they were just trying to get people to go through some online troubleshooting by following the docs, before getting right to the call me option." I think that probably makes more sense.

Supposedly, the Google phone support is awesome and quick at resolving issues.

Forum discussion at Local Search Forums.

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Google AI Overviews, Ranking Volatility, Web Filter, Google Ads AI Summaries & More - YouTube
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: May 22, 2024

May 22, 2024 - 10:00 am
Google Updates

Google Search Ranking Volatility Spike Around May 22

May 22, 2024 - 8:01 am
Google Ads

Google Ads In AI Overviews, AI Shopping Ads, Brand Profile Ads & More AI Ad Tools

May 22, 2024 - 7:51 am
Google Search Engine Optimization

Google & Bing Say Upgrade To WordPress 6.5 To Gain Lastmod Sitemap Support

May 22, 2024 - 7:41 am
Google Search Engine Optimization

Unusual Surge In Google Search Console Product Snippets Search Performance

May 22, 2024 - 7:31 am
Bing Search

Bing Search Testing Tag Filters

May 22, 2024 - 7:21 am
Previous Story: Google Finally Publishes A Labor Day Logo/Doodle