The bugs in Google Maps and Google Places seem to always be endless, but yea - a Google engineer or more are always working on fixing the issues.
Google's Maps representative, Vanessa said it is not just an issue, there are "many issues" with it.
She said in a Google Places Help thread:
There are many issues with owner responses right now, the engineers are working on it.
These engineers are always so busy on Google Maps related issues - must be exciting.
Forum discussion at Google Places Help.