Can't Reply To Google Maps Negative Reviews? You're Not Alone

Jan 17, 2011 - 8:26 am 10 by
Filed Under Google Maps

Back in August 2010, Google began allowing business owners to reply to reviews placed in their Google Place pages by customers and others.

The issue is, there are dozens of reports that business owners cannot reply to these reviews.

A Google Places Help thread has business owners complaining about the process not working since September 2010. Google said they fixed the issues but ultimately it has not been fixed.

Last week, Cecelia from Google responded to the thread saying:

As a quick update, I've shared all of your reports with our team as examples of the issue. We're looking into this and working to resolve the issue as quickly as possible.

As you can see, it is still not resolved and many business owners have no recourse with negative reviews.

Forum discussion at Google Places Help.

 

Popular Categories

The Pulse of the search community

Search Video Recaps

 
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: September 2, 2025

Sep 2, 2025 - 10:00 am
Google Search Engine Optimization

September 2025 Google Webmaster Report

Sep 2, 2025 - 7:51 am
Google Ads

New Google Ads Checkboxes To Filter Campaigns

Sep 2, 2025 - 7:41 am
Google Ads

Google Ads AI Max Not Designed To Go More Aggressively After SPN Inventory

Sep 2, 2025 - 7:31 am
Google Ads

Google Ads Search Google Maps For Location Assets

Sep 2, 2025 - 7:21 am
Google

Google Search Mini Game Encourages Searchers To Search More

Sep 2, 2025 - 7:11 am
 
Previous Story: Google May Use The Meta Keywords Tag Again