Google AdWords Support Adds Screen Sharing

Apr 26, 2013 • 8:15 am | comments (4) by | Filed Under Google Ads (AdWords)

Google AdWords LogoZee from the Google AdWords Help forum announced a new support feature from the Google AdWords team. You can now share your screen with the Google AdWords support team.

Why would you want to do this? Simple. This way the AdWords support rep can show you things on your screen such as how tos, or see what your issues are or even see if you are seeing rendering bugs.

How do you activate it? Google has a help document but basically, when you are in the AdWords console, a Google rep can initiate the screen share.

You will be prompted with this notification:

Google AdWords Screen Share Prompt

Then you will be able to start the screen sharing with this screen:

Google AdWords Screen Share Start

Then you pick the screen you want to share (if you have multiple screens):

Google AdWords Screen Share Pick Screen

Finally, you can stop the screen share any time by clicking on stop:

Google AdWords Screen Share Stop

Zee from Google said:

We are excited to let you know about a new high-tech feature called Screensharing.

While you're on the phone with an AdWords associate, he or she can invite you to share your screen. It's important that you install this plug-in for the Screensharing to run seamlessly.

Forum discussion at Google AdWords Help.

Previous story: Google Analytics Explains The Customer Purchase Journey In New Report
Ninja Banner
blog comments powered by Disqus