Microsoft has been really focusing on building out support and tools for webmasters for their Live Search product. It is beginning to show. A DigitalPoint Forums thread reports one webmaster who has been trying to gain assistance for two years, was now able to get clear and useful feedback from Microsoft.
Why all of a sudden? Well, because of Microsoft's Live Search Webmaster Tools and their now active Live Search Webmaster Forums. This particular webmaster was able to figure out the issue through the use of both the tools and forums.
Forum discussion at DigitalPoint Forums.