Google Finally Fixes AdWords Diagnostic Tool Bug, After One Month

Dec 11, 2007 • 7:45 am | comments (0) by | Filed Under Google Ads (AdWords)

Back on November 7th, we reported on a Google AdWords Diagnostic Tool Bug. The issue was that when you moused over a keyword in your AdWords account, the diagnostic tool would display a message that read, "this keyword is not permitted to show your ads in the targeted location."

The thing is, the keyword was permitted to show in the targeted location and it was indeed being displayed, even thought the diagnostic tool said it wasn't.

Google first told us it was fixed on November 29th but it was not fixed. Google now updated us last night, December 10th, over one month after the bug first started, that is has been resolved.

I asked this several hours ago, as I was expecting to hear from engineering late this afternoon that this issue is considered to be resolved. And, I have now received that confirmation.

If anyone is seeing a case of the AdWords Diagnostic Tool saying that your ad is not running, when a search tells you that it is, please let me know.

Once again, please accept my apology for just how long this has taken to resolve for everyone.

The consensus of the forum seems to show that the issue has been resolved, for now.

Forum discussion at WebmasterWorld.

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