Google: We Currently Do Not Support The Location Can Take A Week

Feb 28, 2012 • 8:33 am | comments (41) by twitter Google+ | Filed Under Google Maps
 

Google We Currently Do Not Support The LocationAbout two weeks ago we reported about a potential bug in Google Places where business owners were receiving a message from Google that we currently do not support this location.

The issue seems to still be there but it is more of a communications issue than a technical bug.

Vanessa from the Google Places team said in a Google Places Help thread that the message is normal and it goes away in about a week. She is looking into ways to change the message so it is clearer what business owners expectations should be after they submit a listing.

She said:

Have you just recently verified your listing, and your Active listing says "We currently do not support this location" on it? Please note that it may take up to a week from the time you've verified that listing to appear on Google Maps.

I'm looking into how we can better message that to you guys and will let you know when I have any updates.

Forum discussion at Google Places Help.

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Comments:

Prosembly

02/29/2012 12:06 pm

a better way to message that to us would be to actually tell us that it will take a week? Wouldn't say it's rocket science.

Vilitobe

02/29/2012 12:58 pm

And what about the owner-verified listings which have been activated more than a week (for example a month or more) and also show this "We currently do not support this location" issue, when the business account is active and everything looks normal? And because of this "bug" the listing just disappeared from SERPs? Really hope this problem to be solved within a week.

Christina

02/29/2012 08:39 pm

I agree! It says it will take up to 48 hours. Just say that it will take a week and it would save all of us hassle and time trying to figure out why it's not working!

Adam R.

03/03/2012 09:03 pm

I fear this is only the begging of a major problem internally with The Google Places team.  My theory, and I pray I am wrong, is they are attempting to cut off any re-pin verification's for SEO companies to stop us from saturating the organic local results and making money off their free service.  I noticed a lot of dashboards got flagged the exact time they released their "AdWords Express" product months ago. This was no coincidence and they are now probably taking a step further by stopping us from re verifying claimed listings,  only time will tell. 

Guest2342

03/06/2012 08:33 am

Problem still exists, i would have to imagine, if Google wanted to they would have fixed this by now? 

Julie

03/06/2012 03:35 pm

I'm not getting that message, but the listing was verified over a week ago and none of the pictures or videos are showing up even though they are there when I login. How long does that usually take?

Washington DC Dentist

03/08/2012 04:44 am

I got the same message. I just verified the PIN 1 day before and I got the message that we do not support the location.

Victor Del Prete

03/09/2012 12:11 am

It's happening to me too. It took 4 weeks to get the PIN card in the mail, and I typed the PIN in 4 days ago and still getting "We currently do not support the location."

zbbo

03/09/2012 06:45 am

Same problem here; I tried the method explained here: http://www.google.com/support/forum/p/Places/thread?tid=112ad969c07dfd8d&hl=en No idea if it helps, hope so.

Awaphui

03/10/2012 03:59 am

a phone number for support would be greatly appreciated  - my business listing was verified years ago and as of last week termed permanently listed as closed then back to normal this a.m. then this evening ... its We currently do not support the location----- it had been up for two years and had 4 reviews in the last two months - now it appears it has quite possibly evaporated - I have tried the poke my listing and called ad words but they said they have little control as they are not actually google but rather google authorized them to do business on behalf  of google - i would gladly advertize with them but it seems to be kind of mute unless they can provide me back my 30plus reviews -- i would also like to add they changed my listing and when i tried to change it is when the trouble commenced ------ very unfortunate this has become ------ Google was once the prodigy proverbial son of the interweb - like all things it would seem they are falling from grace - google i think you could fix this if you so desired as you do everything else quite well --- perhaps this is a bug - one can only hope --- thank you for allowing me to post this ---

Susan

03/21/2012 08:20 pm

We have a new listing. I entered in the pin number and received the error your talking about "We currently do not support the location". I gather we will need to wait a week for the listing to show? Bummer!

Brian

03/27/2012 08:56 pm

Got a call from 248-624-3823 with a heavy-breathing, foreign sounding person, who started asking questions about my business without any introduction (I couldn't believe this was really Google! Scam flags all over the place!) calling about my places listing. An hour later, it was down with this message, "We Currently Do Not Support The Location". Google has been the cause of so much frustration, yet we almost must deal with them due to their 70% market share (where I'm from).

Susan

03/27/2012 09:41 pm

We got the message "We currently do not support the location" when we entered the PIN - it took 4 days for the business description, categories to show, we are waiting on the photos and video. Catalyst Marketing writes about this issue and how long everything takes to show up on your listing http://bit.ly/y4G3Ds

GP Expert

03/28/2012 03:04 pm

 Hi there, why don't you try this: Go to http://localgoogle.blogspot.mx/ and follow the steps. That have worked for me.

GP Expert

03/28/2012 03:07 pm

 Hi Brian, Google barely call anyone so, as you stated, it probably was a scam. Now, if you are still facing the "we currently do not support" message, try the steps mentioned here: localgoogle.blogspot.com

Brian

03/28/2012 07:15 pm

I'm not sure whether it was a scam because of the combined caller ID number plus disappearance of my listing of several years - an hour after the phone call. Anyway, I followed the instructions, but it didn't seem to work.  I had to set up a G+ business page, but that did not help. I might be doing it wrong - it's hard to know without screenshots. Here's my old places URL, which currently shows the error: http://maps.google.com/places/us/mi/novi/blair-dr/41663/-bientek?view=feature&mcsrc=google_reviews&num=10&start=0

Brian Bien

03/30/2012 11:30 am

moderator: please delete

Brian

03/30/2012 11:34 am

It's back up after over 48 hours. My best guess is that the strange woman was from Google (just an example of very cheap offshored labor) and that the profile took a couple days to come back up. Something like this happened about a year ago too, except the call was from someone who spoke native English.

Thejessicamillerphtoos

04/09/2012 05:56 pm

 I had the same thing happen to me!!!!!!!

Ph.info

04/14/2012 05:04 pm

hi Susan. Im recieving the same message. Did your listing appear eventually?

Alex

04/19/2012 07:44 am

I wonder why they could not compose a better message instead of that "we currently do not support the location".

tvaughn2012

04/23/2012 07:41 pm

I think I have come up with a better message that accurately portrays what's happening; "We Have Generated An Error In Order To Frustrate You And Get You To Use Adwords". Google Adwords is no longer cost effective for most businesses, and these little ploys won't change that.

Joomla Webmaster

04/24/2012 02:31 pm

How hard is it for them to write something else? If thy hire me I'll do it.

nfcl

04/27/2012 04:52 am

Had this exact problem and the solution was: 1.Log into Google Places 2. Click on locations 3. Click on Active 4. Click on See your listing on Google Maps and it should be working In my case it appears that the listing had some how gone "inactive"?????

JRD Tech LLC - Jason

04/30/2012 09:31 pm

An Indian guy calling from 650-587-2000 called saying "I'm Google Maps" "Is this your address 343 main st etc, do you accept customers at this location?"  I kept questioning him and I all ever got was "This is Google Maps" in a heavy Indian accent.   I didn't believe he was from Google. Anyway I came home and found my listing now says "We do not currently support this location" and my second location only has basic information and all the reviews are gone.  Apparently the person calling was from google because if I call back I get a recording that says something like "Thank you for calling Google, this line doesn't accept income calls' If I dial 650-587-0000 I can get a hold of someone but no one that would help.

athames

05/08/2012 01:28 am

That's not entirely true, GP Expert. We get calls from Google about every other month or so (and yes, the calls really are from Google). We also get mail from them pretty much every quarter with little "thank you" gifts for being awesome. So they DO take care of their big-money advertisers with white glove service... they just don't intend to go out of their way to service all 7 billion of their potential customers.

Max

05/12/2012 01:46 am

My listing disappeared from Places as well. I feel like invisible. This morning I received a call from number 650 253 200 and gentelman introduced himself as from Google Maps (not google places) and asked about my address and website. After I provided him all that he just said thank you and hung up. I had no chance to ask him any additional explanation about the call or what is the nature of the situation about my business being wiped from google places. I called back the number and message said that it is a number that won't accept inbound calls and if you have any questions about your places listing then just go to your places account. Dead end if you ask me. I will wait a week. Hopefully you guys will do better than me.

LifeGuy.com - insurance

05/18/2012 08:28 pm

I had the same experience! Someone called from a non descript number, asking for LifeGuy.com owner, and after confirming the address, when I checked I was left with the error. Please fix this, Google!

Sue

05/31/2012 07:42 am

my business listing was verified up and running for some time and now it is saying We currently do not support the location----- I have poked my listing. It has been down since May 25. I have tried to contact google no luck there. a phone number for support would be greatly appreciated. I have also emailed them. Does any one know what else I can do?

dave

05/31/2012 06:49 pm

Hi. Ive discovered the same problem today. I was ranked well then today im not even on the map and it says do not support the location. Ive been at it all day.Ive managed to get a response from emailing local-help@google.com It asked me to confirm i wanted a "service area" and suggested i ticked the box stating "do not show my business address on my map listing". Then said once it had this info it would troubleshoot further.

Richard Kemp

06/11/2012 06:00 pm

It's now June and I just got the message "We currently do not support the location", the last thing I did was change my phone number and entered my new pin. Thanks Google

WILLIAM

07/02/2012 05:59 am

REAL TRUTH PEOPLE , THEIR IS NO FREE ADVERTISING IN GOOGLE, THEY WANT YOU TO PAID FOR ADDWORDS. THATS ANOTHER WAY THEY MAKE MONEY NOW

erivera01

07/06/2012 08:27 pm

Descrimination, or free business policy.

erivera01

07/06/2012 08:28 pm

same happen to my client, sucks!

Crates

07/06/2012 08:50 pm

That's a matter of perspective. Is it discrimination to favor your highest-paying clientele? If so, than every hotel in the world is guilty of discrimination... not to mention airlines with first-class seating, car dealerships that give better cars to those who pay more, or AAA auto service for having a "platinum" plan.

Crates

07/06/2012 08:53 pm

I can confirm that the quality of the offshore reps they hire varies from sounding like they are born and raised right here in the states, to fairly unintelligible with lousy telephone manners and/or call quality. It would appear that they are getting the varied results from the same firm, though, as the quality hasn't markedly improved or diminished over the last few years; it seems to be entirely random whether you get a good rep on any given call. There's always the possibility that they farm out each new campaign to a different call center service.

Crates

07/06/2012 08:54 pm

These issues resolved themselves after a few days. Usually after you get the phone call, things clear up. It has been FAR more rapid getting a fix implemented in the United States, from what I understand.

Crates

07/06/2012 08:56 pm

If you haven't already gotten a resolution now that it's been about 4 weeks, Richard, consider changing your listing slightly and/or adding a comment to the "short list" section of your local places page (found in the upper right of the "/local/add" page if I recall correctly). The latter method seems to get your profile flagged for human review faster, without recycling you to the start of the queue, from the results some of my colleagues have reported.

Crates

07/06/2012 08:57 pm

Haha... if you think that's the case, you are so incredibly, sorely wrong. You think it's bad now? Wait until next month, when all product searches disappear and you have to pay to get any products listed on the service that has been free for the past ten years.

Crates

07/06/2012 08:58 pm

Give the developers some credit... they only just learned English last week.

Crates

07/06/2012 08:59 pm

SEO is dead. You had better have a backup plan because the semantic web is coming like a freight train and the whole game will have completely changed by next year.

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