Search Marketing Expo 2008 West Archives

Schwag Award Winners for SMX West 2008

Last week, we attended SMX West in Santa Clara, CA with a room full of exhibitors and cool schwag. Since I like schwag, Danny Sullivan told me that I had to rate the schwag in the exhibit hall, a task that I thoroughly enjoyed. In the end, everyone was a winner, but to be fair to Danny (and to make it a little competitive), I selected a few more outstanding pieces of schwag as the true winners.

Here was a very cool SureHits shirt:

SureHits Shirt (Type 1)

And a very practical Chapstick holder:

OutSearch Chapstick Holder

Personally, I love these ABCSearch click magnets:

ABCSearch Click Magnets

There are plenty of others, and I'll be posting every single piece of schwag over the next few weeks (and months, since I'm traveling again as of tomorrow) on Schwag Addict.

And so you know, Barry made me write this article. ;) The schwag is a great part of fostering some community (and great branding) and the fun stuff is always remembered.

Speaking of SMX West, Barry created a video that highlights the attendees. Ignore the music; it's from iMovie (he told me):

Enjoy!

Forum discussion continues at Sphinn.

posted Tamar Weinberg in Search Marketing Expo 2008 West at March 5, 2008 10:07 AM Comments (0)

SMX West 2008 Conference Coverage Recap

SMX West 2008 is now over and it was a great conference. The size of the conference did not take away from the intimacy people felt with the speakers. Most attendees are on their way back now, as am I. Here is a recap of all our coverage.

Before I post that, I must thank our contributors. Starting with our Tamar Weinberg of many hats including her own blog Techipedia, Debra Mastaler of Alliance Link and of Link Spiel, Chris Boggs of Brulant, David Wallace of Search Rank and a new addition Keri Morgret of Morgret Designs.

Day One: February 26, 2008

Day Two: February 27, 2008

Day Three: February 28, 2008

posted rustybrick in Search Marketing Expo 2008 West at February 28, 2008 9:29 PM Comments (0)

SEO Checkup

This panel of SEO experts reviews sites live on the web and offers advice on improving indexing and ranking.

Moderator: Rob Kerry, Editor, Sphinn
Panelists:
Jake Baillie, Managing Director, STN Labs
Christine Churchill, President, KeyRelevance


First site: pbreview.com.

It's a paintball website, they don't sell the products, but have reviews of the products. It has had partial optimization (meta tags and meta descriptions). He doesn't have specific issues, but is looking for suggestions. The people find his site by either the search engines, or direct (they're regular users that use the forums.)

Rob: Going to look at inlinks. Are they anything to do with the company?

Jake: URL structure looks good, site architecture looks OK. New window spawn is a little annoying (from a user's perspective). Nothing terrible. Check title tags for individual products, you need to make sure that the titles are unique.

Jake points out a usability issue, that the breadcrumbs are very small. There are several steps to get to the end product page, need to make it bigger.

Christine asks if he knows where the revenue comes from. The AdSense ads are where you would normally see navigation, so people might immediately leave the site. It was good to put paintball as one word on the site, he might put it as two words in the keyword tag.

Jake: don't worry about doing a site map, the site is indexed and you don't need to spend time on that right now.

Looking at articles. They have catchy titles, you need to balance with compelling titles and putting in keywords in titles. They have outside content firm writing articles, one issue is getting in keywords and phrases.

Jake thinks they're leaving a lot of money on the table, they rank very well for many paintball terms. AdSense is probably not the best way to monetize.

Jake makes suggestion about standardizing some of the product reviews, have hyperlinks from some of the components in a review list to the actual component.

Next site:
United Safes Corporation. unitedsafescorporation.com

First recommendation was to see if they could buy unitedsafes.com, it's a parked page. The desired keywords are safe and safes. Suggestion to look at secondary keywords (gun safes, fire safes). You might also want to target brand names of gun safes. Put your products into Google products.

It's going to cost a lot of money to rank for safe or safes. Should try to focus on something like gun safes, and get inlinks with that phrase in the anchor texts.

Four 302 redirects on home page, not redirecting non-www to www. Google is indexing multiple versions of the home page. Contact developers to have them fix this.

Needs unique title tags, switch content order on title tags – put product first, then company name. Helps both SEO and click through rate.

Looking at "question about the product" page, looks like one page for each product. No unique content, looks like duplicate content. Either make one form that populates with the product with a cookie, or put a noindex on the pages so they don't get indexed. Also get rid of CAPTCHA on the customer inquiry page. You don't want to put in barriers to a customer contacting you on an ecommerce site.

Home page title. Do a little keyword research, put your most important keywords in the title, keep it under ten words. Right now only three words, so you have some words you can work with.

Need to pull headings out of graphic and put it in text, use CSS to make it attractive so search engines can see it.

Next site: thefruitcompany.com

Done well organically, looking at paid search, and ways to make it better. Fruit baskets is main term, ranks number one for that. They rank well, Christine is disagreeing with Jake. She feels that there should be a little more text since the site is targeted to women since they like text. Jake says it ranks one, don't mess with it. Site in general looks great, the one issue they can find is that the link to the home page goes to default.htm. Change title tags to something unique, that will really help with long tail. Suggest to make live email address in graphic to make it harder for spammers to get email address. Also needs to have site not go to default.htm for home page.

One thing is to look at offline conversion tracking and paid search conversion tracking. Hole in analytics is all of the people going to the 1-800 number.

Next site: dailystrength.org
Online life support groups, free signup. Asks why he wants the review. Wants to rank for main phrases – support forum, support group, chat, advice paired with a condition name (depression support group). 80% women. Conversions much better with second term (help, support). He's not on front page for anything (aside from domain name), but good on long tail because of journal entries and discussions.

Suggestion: use online in your keywords, because people may be looking for in-person support groups.

He realizes they don't have original content on home page. Not ranking well for many things. Jake trying to figure out why. Needs more unique content, stuff is looking like duplicate content right now even though conditions are different. Put a couple of lines of post under the recent discussions.

Next site: become.com

A couple of competitors are ranking really well for all kinds of terms, they want to rank better too. Jake: There are lots of subdomains, not really needed. Google treats each subdomain as a different site. You have to do a strategy for each subdomain, strongly advises to put it all under www. A lot of the huge number of indbound links are being wasted, because they are going to www and the site is using subdomains. The inbound links are very good links from good sources.

Jake: When you change back from subdomains, it will hurt for some time. Do one category at a time, use a 301 redirect. URLs need to be shortened, they are really long right now. Nobody will print such a long URL, it will wrap if you email it to anyone, and nobody will type it in directly. Don't keyword stuff the URLs and title tags.

Christine: A 302 redirect is being used to go from non-www to www, it should be a 301. You need to get some of the keywords on the home page in natural text. Even if you're a big company, you still need to have your keywords on the home page. She points out a broken part of search that doesn't take visitors where they want to go.

Jake suggested hidden divs for the reviews to help mitigate the use of Ajax for the reviews.

posted rustybrick in Search Marketing Expo 2008 West at February 28, 2008 8:26 PM Comments (1)

Linking Q&A

SEO & Linking Track

Linking Q&A - This panel of search representatives and search marketers takes questions about linking, from link building, to issues about buying links, to internal linkage and more.
Moderator: Danny Sullivan, Editor-in-Chief, Search Engine Land
Q&A Moderator: Brent Csutoras, Online Marketing Specialist, BrentCsutoras.com

Speakers:
Nathan Buggia, Lead Program Manager, Live Search Webmaster Central, Microsoft
Matt Cutts, Software Engineer, Google
Priyank Garg, Director Product Management, Yahoo! Search
Rae Hoffman, Principal, Sugarrae Internet Consulting
Peter Linsley, Senior Product Manager, Search, Ask.com
Todd Malicoat, Independent Search Engine Marketing Consultant, ,Stuntdubl

This is a mixed panel of search engine speakers and marketers and they will be covering questions and answers.

Q: I'm planning on moving one domain to another domain. How do I keep my link credit?
Piryank: 301 redirects and duplicate the structure as much as possible.
Matt: Do a little at a time.
Peter: Keep the content the same.
Rae: Getting links after the 301 is done is also helpful to get the search engines to recognize you.
Matt: Look at your backlinks and ask people to link to your new site.
Nathan: This is a great time to engage a reputable SEO.

Q from Barry: Should I care about an .edu or .gov link?
Rae: A crappy link for 8 years is better than an .edu.
Todd: And that's because they are that old and have a lot of trust already.
Rae: I'd be really surprised about the user pages on domains versus the official pages.
Matt: The value is that those links have higher PageRank but the algorithm doesn't really factor (if link == edu or if link == gov).

Q about the nofollow with Ask vs. Google leads to a notification from Peter to say that not all links are created equal.
Matt: nofollow is a mechanism to ensure that it doesn't flow PageRank.

Q: What's the definition of a paid link?
Matt: Someone asked me "what if I buy a 6 pack of beer and I pay in units of 6 packs - is that a paid link?" If it's some other currency, it's still like a paid link. It's not a link that's most useful to users. Brian White has a good definition.
Rae: You created the value on links in the algorithm and you should fix it instead of banning me. I would rather us not to be stressed out.
Matt: Just to make it clear, every search engine wants to make their algorithm robust. We take community feedback.
Nathan: Some links are easier distinguish as paid. They are totally irrelevant to the site.

Danny: What's the best way to get feedback on this?
Google: We have a Google Webmaster Group. If you're worried, that's a great place to ask. You can also ask on my blog.
Piryank: We have forms on Site Explorer and other areas and are making it easier to add communication tools.
Ask: We are big on feedback. We should look at webmasters in the eyes and tell them that this is why it is.
Nathan: We have a webmasters forum and we're even hiring!

Q: Link counts - are they accurate?
Piryank: The link counts were off recently but it was an error. You can see less than 1% of the variation. The numbers are expected to be moving around.

Q: What about link baiting through gadgets - when is it spam?
Matt: Some links are higher quality and come from higher pages and sources. You need to realize the effort of the link. If there was a random copy and pasting job with a widget, the search engines will probably not value it as importantly as a "relevant" link.
Todd: There's gotta be balance and even in reciprocal linking, as long as there's balance - if all your links are UGC, it's going to set off a filter. Even the linkbait that is successful, having that influx of links now is not great for your site - search engines are going to recognize them and counteract them.

Q: What do you have to say about 301s? Do they carry 100% link credit?
Piryank: 301s carry all link juice forward but apart from that they don't cause any problems.
Matt: If you use 30 in a sequence, Googlebot won't like it, but to the most extent it does.
Ask: If you follow all the advice we gave before, you should be fine.
Nathan: It may not count 100% if you do the 30 in a sequence, but it generally counts.

Q: Link sabotage - fact or fiction? Can you hurt a website with links?
Rae: Definitely. I think that a lot has to do with the balance. I don't think I could take CNN out but I think I could take another site out by changing the balance of their links that is in favor of things that Google doesn't like.
Todd: If we can do it accidentally, you can certainly do it purposely.
Matt: But you also see why people's rankings dropped and there are perfectly good reasons for why the rankings dropped.
Peter: There is identity theft when people link to your site by hacking into it. The key thing is to keep an eye on your access logs. Look at the warning signs.
Piryank: If you find spurious links, report them so we can analyze the sources as potential targets.
Matt: How many people would then want to report links that they don't want? [A few people raise their hands.]
Rae: But what if people don't want to report those links?

Q: Outbound links? Make a difference?
Todd: Relevant links are good.
Rae: You need to think about the user. [Matt beams.]
Matt: You can't always control the links to you but you can control what you link to. That will affect your reputation and it shouldn't be a surprise.
Peter: Definitely linking to a bad neighborhood is not a good thing.
Todd: The abundance mentality: we don't mind linking to everyone and people are going to respect that.

Q: PageRank sculpting/siloing: should we do that?
Matt: In general, worry more about the high quality of your site. After you've taken care of it, then think about sculpting. Put your best pages on top - your best selling products should be linked from your homepage. The nofollow and metatags essentially do the same kind of thing. Google is against abusive manipulation.
Peter: It goes hand in hand with the users. Don't pay too much attention to sculpting until you think of traffic.
Piryank: All of these tools are for you to use to get the right effect.

Q: I have a website. Some company buys my company and the domain registration changes. Do you pass the credit when the domain registration changes?
Nathan: I don't believe there's a change from our end.
Rae: When we incorporated a company and we saw no change in our rankings.
Matt: The general case is that nobody needs to worry. It happens thousands of times a day, but you can go all the way to the edge: you buy thousands of expired domains and you want to redirect them around. You wouldn't want an expired domain spammer person to count. That's the case we look at.
Piryank: Ditto.
Peter: Under legitimate circumstances that's fine.
Rae: What if you buy mini-sites related to the same topic? Like 15 TV sites?
Matt: Mini sites is usually okay. Two or three is normal. Fifteen is a bit high. 1500 is the kind of scope I'm talking about.
Todd: If you're moving your business name, don't do your redesign at the same time. Space it out over time and be conservative on how you make your changes.

Lightning round:
How concerned should you be about policing old links to you that turned into a porn site?
Piryank: Site explorer report spam.
Matt: You can't control links to you.

Q: How do search engines view outbound RSS links? Problem?
Matt: Generally not. Link the original article in your syndication to know you're the source.

Q: What are your thoughts about spacing links?
Todd: 10,000 links at once is an issue usually.
Rae: Videos is probably the anomaly.

Q: Absolute or relative links?
Matt: We can't answer that in less than 15 seconds.
Rae: I care and I go absolute whenever possible.
Todd: Go absolute. Don't save 1K for this.
Ask: For the fear of having your own content copied, go absolute.
Matt: It's easier to move and harder to rip off. It's easier for search engines to know and not get mixed up.

Q: What happened to the download table feature in Google Webmaster Tools and is it coming back?
Matt: We'll have to look at that, but we just announced today that you can get your webmaster information in iGoogle's widgets.

Q: What's the deal with nofollow on Flickr?
Piryank really didn't answer that one. :(

posted Tamar Weinberg in Search Marketing Expo 2008 West at February 28, 2008 6:45 PM Comments (2)

Search Marketing, B2B-Style

This session looks at some of the best practices B2B marketers should follow when doing search marketing, including the use of downloadable material, actions beyond offering white papers, testing registration and landing pages plus more.
Moderator: Chris Sherman, Executive Editor, Search Engine Land

Speakers:
Galen De Young, Managing Director, Francis SEO
Ben Hanna, Vice President, Marketing, Business.com
Patricia Hursh, President, Smart Search Marketing

Ben Hanna starts

Research Background of business.com and their research.

The world of business search is different from what people may think. There is general search (Google, Yahoo, etc.) then second tier general search (look smart, Miva). B2B search (business.com, kellysearch.com), B2B niche search.

Each of these groups have networks as well, and they show up on search as well. General search engines showing up on B2B search. Complicated picture of ways things send to each other. Information from a B2B site can show up in organic results of big search engines and niche search engines.

Different types of sites are starting points during different phases of the business buying cycle. Closer you are to purchase, more use of niche sites.

General search engines – where people start when they first identify a need
Industry information site – supplemental research for niche products
B2B search sites – find all vendors and cut down to a short list.

Reaching business buyers is a challenge. Your business buyers are online -- 85% of business buyers will use the net during the purchase process – but so is everyone else.

Is B2B search marketing different from B2C? The answer is both yes and no.

Different:
Longer sales cycle.
- complex/costly products and services
- multiple decision makers
-"rational" decision process
- evaluate both solution and vendor

Unique audience
- limited number of buyers
- more experience
- different tolerance

Search marketing challenges
- multiple keyword meanings
- audience targeting capabilities
- competitive intensity

Things that are the same for both B2B and B2C
Still about the right audience, right message, right offer, and positive ROI. The Tactical approach is the same. Selecting keywords, developing ads, creating landing pages. General search engines play key role, but not only role.

Rule #1: Cover the entire buying cycle. Match your strategy to the buying process. Target ads, keywords, and offers to different buyer roles and buying stages.

Establish campaigns on these types of sites:

1st tier general search engines
B2B general search
B2B niche search
optional – 2nd tier general search engines.

Rule #2 Focus on traffic quality.
Poor traffic costs you money. User targeting tactics to improve traffic quality and ROI. Start which niche sites first, this can be set it and forget it. They're already targeting what you want to reach. Then expand yourself out to the big three (Google, Yahoo, Live).

Rule #3 Drive visitors to action and your strong points.
Target key audiences and list specific offers in your ads. Design simple landing pages to focus visitors on the offer. Missed two points here.

#4 Measure what you can and acknowledge limits.
Measuring B2B search marketing impact is tough, B2B search marketers are pulled in many directions. You tend to focus on easily observable metrics. Develop your program in simple, prioritized steps. Give yourself a break, you don't have to be a metrics pro overnight. Accept the value of different metrics. Avoid substituting guesses for real insights.

Rule #5: Measure both return on ad spend and time.
Return on ad spend (ROAS) is clearly important. 40% of B2B direct search marketers track this. However, only 20% of B2B direct search marketers tracked how return on time spent. To boost return on time spent, work from the niche outward. Start with campaigns on B2B sites, the allocate time to tuning campaigns on general search engines.

Patricia Hursh from Smart Search Marketing is up next. She is going to focus on PPC tips.

B2B marketers can use search to do a lot more than they think. They can use search to:
- support a brand
- uniquely position in a market
- drive demos and downloads
- generate registration, inquiries, and leads
- educate buyers/partners/suppliers.
- distribute information
- promote special events
- test marketing messages
- launch new products and services
- sell products and services online.

Think beyond lead generation. Visibility, Traffic

Combine Pre- and Post-Click efforts. Focus beyond the click.

10 Tips for B2B search advertisers:

1. Reach prospects early in the buying cycle

2. Advertise in the tail. This is good, because the tail phrases (three and four word search phrases).

3. Include non-branded terms. Measure the search history of a person who ultimately converts on a branded term. They may convert on a branded term, but they do a lot of non-branded terms while they are in the research phase. See if you can track this in your analytics package.

4. Use ad copy to pre-quality clickers. It's not about just anybody clicking on your ad, you want the right person. Address your specific target audience and pre-qualify clickers. Weed out the people you don't serve and who you don't want to click on your ad. This can lower your click through rate and lower your quality score, but can make sense in the long run when it comes to conversion.

5. Align ad copy with the search query. As they move through the buying cycle, their search terms change. Example of phrases used in buying cycle for a laptop. laptop computer -> laptop information -> laptop user reviews -> IBM laptop models -> IBM ThinkPad T61. Write ad copy that changes as they go through the process and is targeted for what they are searching for.

6. Microsites focused on specific industries. Don't necessarily drive all PPC traffic to your corporate website. Create a microsite very focused on your target audience or place they are in buying cycle. People won't get lost on a microsite.

7. Test page elements. What you think would work might not always work. A better conversion actually happened when the registration form was one click in instead of on landing page.

Recommend elements to test:
- Page layout
- Images
- Benefit statements
- Action triggers
- Names and descriptions of downloadable assets. Can be very different conversion rate.

8. Offer Action Options. By offering more options, company was able to get more inquiries.

9. Simplify registration forms. You can do this and have a robust follow-up process to qualify leads.

10. Implement a lead qualification process. Don't make the mistake of thinking someone who is downloading a white paper is a sales lead. They don't necessarily want a salesperson to call the next day after they download a paper. You need to sort out which leads are valid – remove bogus emails and phone numbers, etc.

Next Speaker: Galen De Young from Francis SEO: Organic Search for B2B

Business Purchases
People conduct more research than when in consumer purchases. The purchase is reviewed by multiple people, because of dollar value and the potential for long-term impact. Risk and risk avoidance is a primary motivator.

B2B Search
Strong searcher preference for organic results, both in views and clicks. Technical buyers have a stronger preference than average B2B, likely due to risk aversion.

There are multiple influencers, searches, and search terms being used.

Perceptions: If it's a high ranking PPC result, the company is willing to spend the money. If it's a high-ranking organic, they are potentially an industry leader.

There are usually no agreed-upon lexicons within industries.

Keyword Variations: Looking at four different keyword variations, there were 26 unique domains. It does matter what they type in and what you optimize your site for.

There are diverse approaches to searching. Subject matter, problem, person/role, product/service needed, geography, or searcher's industry.

Case study: Acoustics By Design. Company hasn't done much link building, the results are from the optimization rather than linking. Screenshots shown of how page is organized. Results: was in the sandbox for two months, after that site visits were up 6-7 fold. Click-through of 3800 unique keywords last year, and average keyword click-through was 3.6 words. Three months after indexing, increased backlog of consulting work from 45 days to 6 months, eliminated need for new business person, and reduced time senior people spent selling and gave them more time to do the work.

Keyword Research
Objective: Broad catch basin. Think about it from different angles. Problem, need, product, solution, etc. Word order, plurals, low-volume and high-value keywords.

Each significantly different search term requires a distinct landing page. Result: page proliferation. Two different terms may imply the same content. Find a way to handle them differently. Organize the site into intuitive, user-friendly navigation. Keep architecture flat, 1-2 clicks from home page.

Where to put in architecture
On the web, there could be several navigation possibilities: products, services, people, news, company information, case studies, newsletter content.

Landing Pages
Can't mandate landing pages like you can in PPC.
Understand your organic landing pages. Look beyond the rankings, you need to look at the meta description that shows in the SERPs, what is the landing page URL. This is just like ad copy.

Build page content for each keyword as if it is a landing page, because that's how it will function.
- Information
- Navigation to other pages
- Most desired actions.

Page Strategies
Know keyword target and 3-5 long-tail modifiers. Know it before you begin writing copy. Use it in other on-page factors (headings, navigation, links, etc.) and use in off-page factors.

posted rustybrick in Search Marketing Expo 2008 West at February 28, 2008 6:41 PM Comments (1)

SEO Q&A

PowerPoint Free! Put your questions about SEO to our panel of experts and get answers about ranking and crawling issues.

Moderator: Danny Sullivan, Editor-in-Chief, Search Engine Land
Q&A Moderator: Cindy Krum, Senior SEO Analyst, Blue Moon Works, Inc.

Speakers:
Jill Whalen, CEO and Founder, High Rankings
Bruce Clay, President, Bruce Clay, Inc.
Todd Friesen, Vice President of Search, Visible Technologies
Greg Boser, President, 3 Dog Media
Stephan Spencer, President, Netconcepts

Question:
What are the most important factors to try to rank in Yahoo? Any differences in what you should do for different search engines to rank well?

Greg: Crappy links work really well for Yahoo. Difference in Yahoo in the amount of time and the quality of links. He has separate strategy for Yahoo. They are more tolerant of higher volume of lower quality links.

Stephan: Paid inclusion. Todd also likes paid inclusion. Don't turn off paid inclusion, then you'll vanish. But it's a lot cheaper than PPC.

Question:
Three or four primary things to do to make sure they have a good platform to make sure they are successful for SEO. If I'm doing new website, what should they keep in mind?

Greg. RSS. Have feed-enabled site, clean, 2.0. SEs love feeds, gets you crawled more often. Don't do static HTML.

Jill: Do keyword research first, build site architecture based on keyword research.

Bruce: We do the same thing, organize the site architecture based on themes. Getting spidered is a big issue to being able to rank. Use site maps. Make sure content connected to home page.

Todd: Fairly flexible platform. Change elements in templates easily so you can adjust quickly to shifts in the search engines.

Jill: A good CMS is important.

Stephan: Keyword rich text links, need to be able to measure KPI. For example, compare how many unique URLs are getting spidered vs. how many are in the index, monitor that over time. Look at long-tail metrics. What are you measuring? Page yield? Page yield is looking at distribution of all of your pages and how much traffic are you getting from the SEs. Here's my pages, only 10% of my pages really only get visitors. How to increase ratio of pages that get actual visitors.

Question:
What do you do if page uses iframes or Ajax and client won't change this.

Greg: Ask why are you (client) doing that. Ajax is good for cleaning toilets, but not ranking. IT people don't think of search engines as another user. Ajax is great on the front end, but if you're serving multiple pages worth of content being served in Ajax, it's not being spidered and indexed. Many different ways to do it, but it is wroth doing it.

Todd: Another problem with Ajax is you lose a lot of your metrics. Looks great, but at the end of the day you only know how many people went to your home page but nothing beyond that unless you go with an expensive analytics package.

Bruce: Problem with using Ajax for part of site is you lose the functionality of your back button and other issues I didn't catch.

Question:
What tools do you use?

Jill: KeywordDiscovery.com, Firefox.

Bruce: His own tools.

Greg: Bruce has a great chart. Greg uses his own internal tools. Discussion on which version of keyword discovery to use.

Bruce: Three presenters at SES London, nobody used the same tools. Lots of things out there for people to use. SEO Book has some good tools. He thinks tools should be appropriate to mission. For linking information, use Yahoo site explorer.

Todd: Firefox stuff – web developer toolbar, search status. That's for a quick analysis.

Stephan: Has trouble just picking one tool, lots of good stuff. Touchgraph.com. Thumbshots ranking tool – shows lots of good visual comparison information.

Greg: Greasemonkey.

Jill: Google webmaster tools and google analytics. Tools won't do your SEO for you, you can't just push a button and SEO your site.

Bruce: Analytics will be an important SEO tool out there he feels. Ranking won't mean as much when behavioral search and personalization comes in. Traffic and action will be what is meaningful.

Tools you use to measure rankings:
Jill: You can't use rankings anymore. They can be different based on geotargeting, personalized search, etc. Need to get away from that and convince your clients to get away from that.
Todd: Trying to move away from rank reporting. Clients do want to see some of that, need to remind them that you made a bunch more money this month than you did last year.
Stephan: InQuisit.
Talk about several people having problems when they run rankings and Google thinking they are doing something wrong because they run so much stuff. Have to run slow.
Todd: InQuisit shows a good amount of long-tail information, (Stephan) you can see by city what your rankings are. Todd: Put InQuisit on a site, saw bunch of traffic from UK, put UK specific stuff on and got much better results.
Jill: Site search to see what people are searching for.
Bruce: Optimize and monitor for about twenty keywords, then looks at trending over time. When something is broken, then he looks at a deeper research process. He gets about 800 deferent combinations of words with his reports at the end of the day. 80% of traffic is from Google.com, rest is from Google in other countries.

Danny: Looking at competitive tools, Compete has good tools. Hitwise and Comscore can also do this. Competitive research session covered some of this.

Bruce: Will give people tools free for sixty days if you give him a business card and write Tools on it. Danny calls Bruce a crack dealer.

Danny: Is changing H1 tag bad for rankings? Does it make a difference these days?

Greg says he thinks it does make a difference. It's not the holy grail, but it does help. The more you can do reduce the chances that Googlebot will make a mistake in determining what is important is good.

Stephan: H1 is good, helps to put together theme for page. you don't want exact same wording for H1, Title tag, etc. You do want a consistent keyword theme on page, for a couple of themes, not ten or fifteen keywords.
Jill: For title tags, no specific number of phrases or words. She likes to do 11-12 words, that's three keyword phrases, still look good in SERPs, works well. Sometimes can be call to action.

Greg: Don't put commas in your titles. You're diluting the phrases you could rank for, and people don't think about clickability of that title. Your title is a call to action in the SERP. Don't make them read like they were written by a five year old.
Stephan: Try to keep the H1 tags fairly short.
Bruce: Doesn't seem to be a magic number for number of words, but do it in a natural way and have it be compelling.

Danny: Link building. Have you seen any change in the way you're doing SEO since "Matt's war on paid links"?

Jill: hasn't bought or sold, doesn't make a difference for her, recommends to keep it underground.

VBruce: Doesn't do paid links for rank, but they can help for traffic.

Todd: Yes, he does do paid links for ranking. You have to be careful (especially since Matt is sitting in the back of the room). It's all about disclosure to your client, what Google thinks about it, what the risks are, etc.

Greg: How to torch a competitor is to pretend to be them at a site clinic where Matt is in the room.

Stephan: Think creatively. A paid link could be PR. Get involved with a non-profit organization, such as donating money to a non-profit or volunteer time. You get mentioned on their website. Needs to make good business sense. Good corporate citizen, like karma. Think about organizations that fit your mission and that are compatible with you.

Greg: Really need to look at your space. Some areas on the web, you have to buy links to compete, just the way things are. He uses it as a short-term thing while he works on good content and longer-term ranking solution. Everything on the web is paid for, in one way or another. Bloggers friend with each other, non-profit example, etc.

Jill: You have to have something work linking to.

Bruce: If Matt walks up behind you and your first step is to shut your computer, you're probably spamming. If you can't say why you have this link, or you do say why you have it and your only answer is for PR, it's probably not a good thing.

Danny: Which to do, on page or link building, if you could only do one

Jill: On page

Greg: History of site

Todd: If you have right CMS, you can do all on-page for 3000 pages on site in an hour. Doesn't necessarily have to be something you can do. Need to have both.

Greg: Age an authority make a difference. Onpage factors on a trusted site will trump anchor text from a non-trusted site any time. Goal is to get to point where you can publish and you rank.

Stephan: Favorite type of new client is age, authority, trust of site but running horrible type of CMS with long query strings, bad internal linking structure, etc. It's great because you fix stuff and you easily double or triple their sales.

Bruce: Reluctantly agrees with all of these guys. You should do both in any case. Even if it's a new site now, it will be aged later on. Why not do it now so it's there when it's older? Don't think you should spend 100% of your time on one or the other.

Jill: They focus too much on off-page social media and ignore on-page. Need to get on-page done before you worry about social media.

Bruce: Someone came to him talking about they wanted to blog, social media, etc. and half of their pages had "insert title tag here" for title tag. Need to get that fixed first.

Question: What about using keywords in URLs and strings?

Greg: Don't use underscores, dashes are better than underscores. Having name in domain really helps you rank for that name. Don't do a bunch of keyword hyphen keyword hypehen all over.

Stephan: Don't do hyphens in domain if you can, run them together, looks better. In rest of URL, hyphens better than underscores, underscores are not yet treated as word separators (according to Matt).

Jill: Don't change your whole site to just to put keywords in domain.

Todd: resource issue. If you can do it, go for it. If it's real competitive, it might be the one little thing that gets you into the top ten. Prioritize things, but would be lower on list than site structure.

Stephan: Test it for yourself, don't just take our word for it. His experience with testing shows switching URL to keywords from number it did help rankings.

Bruce: Content is not just html. Images are being indexed. Keywords in URL can help, but not end all and be all.

Jill: Be sure to 301 stuff.

Question: If you're ranking well for underscores, should you switch to hyphens?

Stephan: Could help. Everyone else: If it isn't broke, don't fix it.

Question: What about duplicate content issues?

Greg: SEs pretty good at detecting dupe content, scraping sites don't work as well. Mashup sites on web can provide good content for user, but not for the search engines. Google knows you pulled that content from other sources. How to interject user generated content and unique content so they can convince algo that it is valuable content.

Todd: See it a lot in verticals like consumer electronics. When everyone is selling the seame products with the same description. Everyone is using customer reviews to add different content to the pages.


Stephan: Missed some. Need to have RSS feed, that's how people know you're the authoritative source. If you don't have an RSS feed, someone else will put it out and Google will think they're the authoritative source. Be sure to have a link to your company in the byline/bio in case your stuff gets syndicated. This tells Google you're originator of this content even if it is lower rank.

Bruce: Nothing worse than writing an article and having other people take credit for it. There are some things you can do about it, lengthy process.

Jill: You're not penalized for duplicate content, doesn't mean you're going to be banned or penalized. Your pages just may not show up, it's more of a filter than a penalty. Don't sweat if you have some of it.

Stephan: Filter is query-specific. You can show up sometimes and not other times, depending on query you search.

Question: Domain age, how important to rank.
Stephan: usage, not just age. If you've had it parked for nine years, there could be issues.

Question: Length of time for which you register an issues?

Greg: gives example of where it could matter. Older site can rank better and you can do good things with them that you couldn't do with new site.

Stephan: renew for multiple years if you can. Don't worry about really old domains.

Todd: Practical side of it is he has lost good domains because he's lazy and forgets to register. Do it for ten years, easier and cheaper.

Question:
Any last top tip to share with people for SEO?

Jill: sign up for high rankings advisor

Bruce: All of the reports and things you are going to be doing are going to be based on data you observe ..it's just data. Best thing you can do is get properly changed and apply intelligence to process.

Greg: prioritize, you can get overwhelmed by data. need to map strategies, do it in chunks.

Stephan: Sculpt your page rank. You don't need ranking for privacy policy, terms and conditions, etc. Don't need to pass juice to those, use a nofollow.

Todd: Number one reason SEO doesn't get done from an agency standpoint is there are resource issues, IT departments not in loopol. You talk to marketers, they're excited, but IT doesn't care. Big tip is to include IT. Take them out to dinner, send them gifts, etc.

posted rustybrick in Search Marketing Expo 2008 West at February 28, 2008 5:56 PM Comments (1)

Analyzing The Competition

Moderator: Chris Sherman, Executive Editor, Search Engine Land
Q&A Moderator: John Marshall, CTO and Founder, Market Motive

Christine Churchill, President, KeyRelevance is first up to talk about this topic. This is a huge field offline but she will chat about the online tools.

- Goal is to acquire information that leads to intelligence that helps make better business decisions
- Get data from public sources
- Not industrial espionage
- Much of the data is free and online

Benefits of Competitive Analysis
- Identifies real competition
- Tells you your strengths and weaknesses
- Provides bigger picture of your business landscape
- Confirms your unique value proposition
- Helps determine success factors in your market
- Identifies opportunities

The Process:
- Identify online competition
- Background with domain and site history
- Look for strategic relationships and partnerships
- Look at marketing activities including SEO, PPC and SMO
- Opportunities here

- Identify competitors
- Type your keyword phrase into a search engine and see how is in the organic and paid results
- Look to see how well they are optimized

- Domain Information
- Whois via domaintools.com
- Shows ownership but
- People are using private registration
- Archive.org is a great tool
- Study backlinks via Yahoo Site Explorer and Alexa, plus Firefox plugins SEOQuake

- Organic search positioning with Web Position Gold, SEO Digger, etc.
- Tools for traffic data include compete, hitwise, alexa, comscore
- Tool, Trellian competitive tool

PPC Competitive Review
- What engines are they using
- What search phrases are they buying
- Study bidding strategy
- Review the quality of their ads and landing pages
- How many competitors are buying your top terms
- How are the PPC competitors doing in SEO

Tools for PPC:
- KeywordSpy
- KeyCompete
- AdGooRoo
- SpyFu

Reputation and News
- Google Alerts
- Google News & Yahoo News
- Forum Boards & Discussion Groups
- Search blogs, podcasts and videos via Technorati, Ice Rocket, Podscope, YouTube, etc.
- Better Business Bureau
- Dun and Bradstreet
- Epinions

Remember:
- Research tools are not always accurate
- Use caution in using the data for major business decisions
- Try to look at multiple sources
- Look for missed opportunities

Bill Tancer, General Manager, Global Research, Hitwise starts by saying they do competitive intelligence as a product.

He said, when going through customs, don't tell people you are in "competitive intelligence," funny stuff.

Then the company slide...

He shows some of the tools they have that you can buy. It shows click stream data via ISP data they collect. Very flexible and powerful tool.

He goes through the tool and how people are using it... I am sure if you email Bill, he would send you all the details and slides. ;-)

Sorry for not covering his presentation too well.

Visit iLoveData.com.

Jake Baille, Managing Director, STN Labs is last up.

- The best webmasters already investigate their competitors
- SEO is a game: know more than your competition, and you will win
- Most novice webmasters have no idea - use this to your advantage

The Whois Advantage
- Advanced webmasters just fake the info and dont bother with private registration

Regional IP Databases:
- First step to social engineering
- Use nslookup to find the IP address of the website
- Plug in the IP address to completewhois.com and findout who the ISP is.

Social Engineering:
- Getting someone to tell you something you shouldn't know
- You would be stunned at how often it works
- IT's OK to lie
- Don't ever expose who you are

Targets (talk to):
- ISP
- Company Marketing Dept
- Upstream Providers
- Significant Others
- Estranged Friends / Co-workers

The Script:
(1) Introduce yourself as someone your not
(2) Be friendly
(3) Learn from the travel industry, if you don't get what you want the first time, hang up, call back to talk to someone else
(4) Ask a question you know will confuse the person on the other end of the phone.
(5) Thank them for their time

All In Anchor
- Returns all the web pages linked to with that target term
- Good for discovering networks : take five keywords from one site, and run them all through allinanchor. Find the similar sites that appear.

Google Them
- Where are their links from
- Any dead giveaways (link from WMW profile page)

Search the Internet

CCA Introduction
- You have acomputer that can track and log
- You have visitors and competitors coming to your site
- You track your visitors to a tee with 42 different log analysis and conversion systems

Unnatural Traffic
- People who type in "allinanchor" in Google are not your target visitors
- People who type in link in Googlee are not your target visitors
- People who come through an SE cache are not your target visitors
- People coming to your site 20 times in two minutes
- Coming from whois.sc

Tracking and Logging
- Track their referrer and do something fun with it
- Mess with them

posted rustybrick in Search Marketing Expo 2008 West at February 28, 2008 5:12 PM Comments (0)

Generation Google: A Talk With Today's Teens

Generation Google: A Talk With Today's Teens - They've grown up with search engines as an everyday fact-of-life, rather than some magical new technology that's revolutionized finding information. This panel of "Generation Google" teens, as some have dubbed them, answers questions about how they search, view search engines and yes -- even do search marketing of their own.

Listen to a short audio preview!
Moderator: Danny Sullivan, Editor-in-Chief, Search Engine Land
Q&A Moderator: Cindy Krum, Senior SEO Analyst, Blue Moon Works, Inc.

Speaker:
Evan Fishkin, quintessential Google generation teen
Harrison Gervirtz, CEO, Gevirtz Media LLC (and CPAShare.com)
Chloe Spencer, Blogger, The Ultimate Neopets Cheats Site
Andrew Sutherland, Owner, Quizlet

This is a hot session with all teenagers who have totally rocked the Internet. I've already blogged about one of the speakers so I'm totally impressed.

What's your favorite search engine?
Everyone says Google.
Second favorite?
Evan: Windows Live Search.
Danny: You're so from Seattle.
Evan: I wasn't paid to say that!
Harrison: I use Google primarily because I have a relationship as an advertising partner.
Danny: What if Google left?
Harrison: I wouldn't use any. I'd leave. Okay, fine, Live.
Chloe: I'd say Yahoo.
Andrew: Once or twice a month, I use Yahoo.

Danny: Do you say that you "Googled" something?
Everyone says yes, but Evan said that he "searched" for something. Harrison said that he said a teacher teach him.

Danny: Who taught you to search?
Evan: My mom. But it may have been a school assignment.
Andrew: About 10 years ago or so, my cousin showed me Ask.com. I was looking at Sim Farm cheats or something.
Danny: Was it your parents, teachers, or friends?
[Silence.]

Danny: What about paid listings? Do you know the difference between regular results and the paid results?
Harrison: I always click. [Harrison's business is affiliate marketing, just so you know where he's coming from.]
Andrew: I'm conscious because I run websites and know that people would be paying for a click.
Danny: How about your friends? Do you think they know the difference between regular listings and paid listings?
Harrison: They definitely know what it is and I'm sure they accidentally click it.

Danny: How often do you go past the first page of the results?
Evan: All the time.
Harrison: All the time.
Chloe: Yes, all the time.
Andrew: One in ten, not that often.
Danny: Do you have a sense of your friends?
Harrison: They probably only search the front page.

Danny: Do you search and pop between windows/tabs while searching?
Harrison: I think I have 200 tabs open so I always switch between searching.
Danny: How about your friends?
Evan: Back and forth.
Chloe: Yeah

Danny: How often do you use search for your homework?
Evan: Only for English.
Harrison: Always. It gets most of my omework done.
Chloe: For projects, I use the Internet for homework.
Andrew: You can get all the information you want from Wikipedia. Teachers say you shouldn't use it but the majority of times it has useful information so I do.
Danny: How about your friends?
[They all nod.]
Harrison: Our teachers claim that all the results on the first page are paid. I pretty much set her straight and got in trouble for it.
Evan: I think every single day I'd have a teacher who recommended to search online.
Andrew: My library in my school has added 60 new computers and it's shifted a lot towards online research [from books]. We have research tools that are similar to LexisNexis. That goes beyond Google and has better content than Wikipedia.

Danny: Do you have a feeling that they think you're cheating by using search engines?
Harrison: That's what I was told.
Andrew: They're just jealous [that they couldn't use it when they were younger.]
Evan: They think it's important that you get extra tidbits from textbooks.
Andrew: When I'm writing an essay and I've read a book, I recently discovered Amazon Book Search, you can find the information right there. It makes things a lot easier and is still just as good.

Danny: I assume you have phones. How often do you use it to search?
Andrew: Zero. (He also says that his phone is like 4 years old.)
Harrison: Multiple times - I use my iPhones. (He also has a lot of other phones including a Samsung and a Nextel and something he called a "Juke?" Am I that old?!)
Chloe: I use it to download ringtones. (She has a Samsung phone.)
Evan: I have a [Microsoft branded] phone.
Andrew: I work online all the time and I'm plugged in so much so I like not having an iPhone and I like not having to check my stats all the time. If I'm with friends, I don't want to have to check my email. (You'll change, Andrew.)
Danny: What about your friends?

Danny: How often do you use search engines before you buy something?
Evan: All the time.
Harrison: Yes, I like to check product page.
Chloe: I don't shop online that much.
Andrew: I'll check out Cnet, Amazon, and eBay and between those I find good price.
Danny: How about your friends?
Evan: Froogle.
Harrison: I think that most of my friends don't shop online.
Chloe: Not really. My friends and I like to try on clothes before we buy them.

Danny: What do you search for the most? Entertainment, video, news, homework? What's the heavy activity?
Evan: Recently I had a history midterm and I think I searched for FDR's presidency about 500,000 different ways.
Danny: How come you phrased it 500,000 different ways?
Evan: My teacher requires intricate knowledge of FDR. He's an FDR buff and he wants to know everything.
Harrison: I usually look for homework answers and stuff that I'm marketing myself to see what's in the normal and paid listings.
Chloe: I search for a lot of things for my MySpace page and I have layouts that I look for.
Andrew: I do a lot of programming so I search for PHP functions and stuff like that. There's so many resources for programmers.
Danny: Can you characterize what you think your friends search for?
Harrison: Probably to find free stuff online.
Danny: I can so see marketers start using the word "free" in their marketing now.
Evan: I have a friend who is a guitarist so I know he's looking at resources online like YouTube to play guitar.

Danny: What kind of job do you think the search engines are doing? Do you think they can be better?
It's really agreed by most of them that search is good and there are no complaints.
Harrison: I think you won't find relevant results for pharmaceutical drugs.
Danny: Just to make Matt happy, Google does have a health search engines.

Danny: What do you think of a search engine for teenagers?
Andrew: It's stupid.
Harrison: I've never used it.
Evan: Maybe if they made a homework oriented project for schoolkids so I don't have to buy a book on biochemistry.
Andrew: People don't want to be labeled as teens. There's a social network called Eons which is dubbed as a social network for old people. It's a stupid idea. Nobody wants their demographic to be targeted like that. You're not going to go to a site because "it's for sixteen year olds." You go for the functionality.
Evan: I know there's Safe Search and all but I've talked with parents and people I go to school with and they talk about what they're worried about what their kids are looking online for (because it may be too kinky)...
Danny: It sounds like you're saying that you might want to suggest a search engine for younger kids.
Evan: Yeah, definitely.

Danny: What do you trust more when you get information? Social sites or search engines?
Harrison: Being a marketer, I don't want to trust anything.
Danny: Do any of you turn to social networking sites to get answers for anything?
Everyone shakes their head.
Andrew: You don't really consider social sites to be very educational or informational.
Danny: Before there were search engines, you had to ask people for information.
Harrison: They've made Facebook apps like "My Questions" but I don't think people use it for informational purposes. Perhaps, though, there is one person who uses it in the context that you're suggesting.
Chloe: I'm more MySpace.
Andrew: I'm totally Facebook.
Harrison: I'm on all.
Evan: Twitter.

Danny: What are your friends using?
Harrison: I'm going to have to say MySpace but there are people going to Facebook. It's starting to equalize.
Chloe: It's equal and I think that Facebook is becoming more popular among teens.
Andrew: I don't have a MySpace account and I think my school is mostly Facebook.
Danny: And the Microsoft tool, [Evan]?
Evan: A friend of mine uses Instant Messenger.

What do you use for IM?
Harrison: Yahoo, ICQ, AIM, etc.
Chloe: I used to use MSN Messenger but now I use AIM.
Andrew: AIM.
Harrison: I notice that a lot of people are using Gtalk so I use it to talk to my developers.
Andrew: The functionality is pretty much the same between all of them. No one wants to use separate applications. Use an application like Adium but personally I use AIM.

Danny: Are you worried about search engines not being green enough and environmentally friendly/
Evan: No.
Harrison: No.
Chloe: I don't see how they can, really.
Danny: But they're ravaging the environment.
Harrison: I've noticed how websites are "going green" and I wasn't aware of it. I never really thought about it.
Danny: And your friends?
Evan: I'm pretty sure that if Yahoo was responsible for killing a baby seal, he'd be all over it.
Andrew: My friends are eco-conscious but they're not specifically thinking about companies going green.
Danny: What about cars? Are you concerned about how cars may not be green?
Yes, they all agree, but they don't think about it in terms of search.
Harrison: Sometimes I look at my hosting bill and I asked "how much of that was actual electricity?" but I'm not really aware of the power consumption.
Andrew: I don't think we're aware of how much people power Google. It just works. For all we know, it's in someone's basement.
Evan: Back to the Microsoft things, they have a slew of Hybrids so I'm not worried about it.
Danny: And Google has solar panels.
Evan: I don't see solar panels driving around.

Danny: Are you worried about privacy?
Evan: Yes.
Harrison: No, not at all. My answer is probably unfair.
Chloe: No.
Andrew: When Facebook did the Beacon thing and the news feed, all my friends thought it was terrible. I didn't care about it because I knew the intentions behind it. People will see what their friends are joining and won't look too far into it. It's all perception. If someone tells you it's encroaching on your privacy, you'll believe them.
Harrison: I think it's on a more personal basis. They know a lot but they're not telling us. With Beacon, I was a little bothered by it; I don't want people to know what I buy. But with Google, I don't care as much.
Andrew: I use Google logged in but not with the toolbar. I used search history and it wasn't interesting so I turned it off.
Harrison: I use search history so that I can remember what I'm searching for.
Danny: Matt's looking at your history right now!

Danny: All your friends are using Google and some people are getting concerned that Google is getting too big. Is Google loved or hated between your friends?
Harrison: It's a love/hate relationship with all the advertiser regulations. My friends don't really have that issue.
Chloe: No, not really, it's just Google. I don't think about it.
Andrew: I think Google is like using a public bathroom. [Everyone laughs.] Maybe that's a bad example. Let's say that it's a public water fountain. Nobody cares what's happening there, I guess. Nobody thinks that there's a corporate thing behind it. It's just a tool, like Firefox, in your arsenal of the computer.

Danny: Do you ever search for information about your parents?
Harrison: I don't think it's really good to search stuff...
Danny cut him off: Do your parents search for their parents?
Evan: Yes.
Harrison: Yes, I think they look for dirt on them.
Chloe: No, not so much.
Andrew: Nope.

Danny: How about your teachers?
Evan: Yes, they want to know if teachers come recommended.
Chloe: No, not really. I know the site rateyourteachers.com and that stirred up a lot of controversy.
Harrison: Yeah, that site said that teachers are terrible and I don't like it.

Danny: Do you search for yourself?
Totally unanimously yes.
Danny: Are your friends searching for themselves?
Harrison: No, not really. I don't think they have a web presence.
Danny: Is it impressive to them?
Harrison: Not my friends, but my mom tells people to search for me.
Evan: You can't search for me. Rand comes up.
Everyone cracks up and Danny expresses his sadness for Evan. Rebecca Kelley from the audience says "Does Google ask 'Did you mean Rand Fishkin?'"
Danny: Does it ever suggest your father [Stephan Spencer] when you search for your name?
Chloe: I don't think so.
Danny searches for Evan Fishkin and says it doesn't say Rand, but "your mom comes up as #6."

Danny: Do you search often?
Evan: Yeah.
Andrew: Yeah, all the time.
Harrison: My friend mentioned a jet and I looked it up on search. I think a lot of people are starting to realize that it has benefits.

Danny: Let's take Google out of the equation. What do you use to find stuff if there's no search engine?
There's silence.
Evan: Encyclopedia Brittanica.
Harrison: Are there any Cliff's nearby?
Danny: What about the library?
Andrew: Yeah, the library.
Harrison: I never really thought about it.

Danny: What's the biggest problem with search that you need to have improved?
Harrison: It's unfair for me to say but deceiving advertising and misleading ads.
Nobody else says anything.
Harrison: I think there are a lot of people searching for drugs and they want information on it. I personally think it damages the search experience.
Danny: How would you solve that?
Harrison: Maybe a manual review or just to look at what's there.
Danny: I think you should go meet Jason Calacanis and be the spokeskid for Mahalo.

Now Danny's questions are finished. He shows the Google solar panel project to the teens.

Here are the audience Q&As:
Q: Do you feel boys search more than girls?
Harrison: It really depends on what it is. Video games are searched more by boys than clothes. Maybe more specific keywords are more girly.
Chloe: I know a lot of boys search for online gaming and girls aren't really into that.
Harrison: Except I did see something on the news today that acknowledges that more girls are playing video games.

Q: For social search, is there a difference between preppy kids and nerd kids?
Harrison: I'm sure that there are, but not in my town.
Chloe: There are nerds and popular kids, but I don't think there's a group that's "tech savvy."
Andrew: I think that everyone has a clique with the accounts they're attached to - there's MySpace and/or Facebook,
Evan: I don't think there's any tech savvy group. It's called high school.

Q: I asked about who taught you to search but when you're in school, do they have any Internet literacy courses on how to be smart on the web?
Evan: They try to teach you.
Harrison: They told us that Google is a scam and that Wikipedia is always wrong (and they even said that Wikipedia is for-money).
Chloe: I guess they do. We have computer classes but I haven't taken it yet so I don't really know.
Andrew: For the most part, we're the ones teaching the teachers. Sometimes we have info sessions with librarians. Sometimes they educate you about male pregnancy sites (to illustrate that not everything is true on the Internet). Kids who are 18 have been searching for at least 6 or 7 years. They know what's up.

Q: Do you think they ought to be teaching Internet literacy?
Harrison: They need to give us real information. I think they should have given privacy conerns like not to put your phone number online.
Chloe: I think they should give us information and how to get the most out of it.
Andrew: I think the most important lesson is how to protect your privacy. It's so easy to find this information online and it's hard to take it down.

Q: Do you think they teach you lame things because they don't know it themselves?
Evan: Our teachers told us that we're going to be encountering engines "for the first time" when we had a project and that bothered me (becuase it's not true). They haven't had training and don't realize we grew up with it.
Andrew: Most of my teachers are computer literate but we have so many things to learn about that teaching us about search engines is not a good use of their time.
Harrison: We often have to help them on how to use computers all the time.
Chloe: Most teacher have been teaching since before search engines so they're very traditional. They're aware of how big it is but they're not changing their teaching techniques for it.

Q: You're already doing stuff on the web. Is that going to be your career?
Harrison: Yeah. I don't know if I'll be an affiliate forever but I know I'll be in the Internet field.
Chloe: I'm actually interested in film so this isn't the field I was planning in being in. I might becasue I'm getting more into it and making more websites so it may be something I'll be in for a long time.
Andrew: I enjoy what I do currently as long as it keeps challenging me and there are new frontiers to develop on, I'll stay interested.
Danny: Do any of your friends want to be SEOs when they grow up?
Harrison: No.
Chloe: Nobody I know has really heard of that.

Matt Cutts had left the room. Danny sees him walk back in the room and said, "Dude, you didn't see the solar panels! Did you have to use the Google?"

Q: Do you have credit cards?
Yes, except for Chloe.
Chloe: I have an ATM card but I can't purchase stuff with it.
Harrison: I've been trying to accumulate miles. I don't know why I have but I am.
Danny: Do your friends?
Andrew: They have debit cards. I shop online for my own stuff. Most kids are still asking their parents for stuff.

Q: Are your parents visiting your Facebook or MySpace pages?
Harrison: I hope not.
[Oh, and his mom is in the audience.]
He says that he has two Facebook accounts - one for him and one for Facebook ads.
Chloe: Yes, some of my friends' parents try to communicate with them on their MySpace profile.
Harrison: I'm sure that if kids want to be on MySpace and they don't want to their parents to access their profile, they won't - becasue they'll say San Francisco, Guatemala instead of CA.

Q: Where ads are published, what would you trust more? One in a magazine or one that is online?
Evan: My friends would probably trust a magazine more.
Chloe: Probably a magazine. It's in print. The web can be deceiving.
Andrew: I don't think that people are really thinking about trusting ads. They are aiming to get what they want, and that's it.
Harrison: I think that ads have increased over the past year.
Evan: I'll admit. I shoot the monkey on the advertisements.
Harrison: Thank you.
[This session rocks.]

Q: Do any of you do product reviews?
Evan: If they're really unhappy with a review, they'll slime it. If they really like it, they won't take the time and effort to review it.

Q: You guys recognize search spam, right? Do you do anything?
Chloe: Yes, and we ignore it.
Harrison: I saw a sponsored listing that had one ad in every spot and that's the only time I reported it.
Danny: Do your friends recognize spam?
Evan: Nope.
Harrison: I think that people fall for it all the time.
Andrew: One of the things I noticed in my access logs is that a lot of people in their user agents were using FunWebProducts (it's the smiley spyware). A large percentage of users who were 13-16 years of age will have that. I was surprised that they're stupid enough to click on it, but they do.
Danny: Do they get the popups and not care what happens?
Harrison: They don't talk about total spyware. I don't think people read the fine print.

Q: Internet Explorer or Firefox?
Harrison: Opera.
Evan: IE.
Chloe: Safari
Andrew: Safari but I use Firefox occasionally.

Q: Macs or PCs.
Evan: As of rather recently, my friends are leaning toward Macs.
Harrison: PCs.
Chloe: PCs.
Andrew: Macs.
Q: And your friends?
Harrison: IE. I tried convincing my mom to use Firefox.
Andrew: IE7 is so much better from a web developer perspective and I don't think it's worth evangelizing Firefox anymore.

Revisiting the "do you think you can improve things on the search engine" question, Chloe said that there should be a separate search engine for specifically buying things. She never used Froogle.
Harrison says that Froogle can be improved.
Andrew: I think people need to make ads invisible again because people are tuning them out. For the average user or teenager, on search pages, people just look at the organic results, not so much the sponsored listings. It's very hard for them to look outside unless the text is really popping out with exactly what you want.
Harrison: I agree with what he's saying but I think that there are people who click on ads even if there's some awareness of sponsored ads. People are always buying stuff online.
Evan: A sucker is born every minute.

posted Tamar Weinberg in Search Marketing Expo 2008 West at February 28, 2008 4:26 PM Comments (2)

Web Analytics Roundtable

This session provides an overview of web analytics and how it can be used to analyze search marketing performance, followed by Q&A with web analytics experts and tool representatives.
Moderator: Jim Sterne, Founding President and Chairman, Web Analytics Association
Q&A Moderator: John Marshall, CTO and Founder, Market Motive

Speaker:
Gary Angel, President, Semphonic

Q&A Speakers:
Wes Funk, Omniture
Brett Crosby, Senior Manager, Google Analytics
Richard Zwicky, CEO, Enquisite

Gary gives an overview of what we're going to cover. One of the problems with these tools is that there is so much information, trying to decide what to do can be difficult. The start of this presentation is summarizing some of the ways to decide what to do.

Tool Basics

1. Data Collection
There are two main "flavors" of web analytics
- Software-as-a-Service systems implementing using tags
- Software you can run in-house that process web log files (and sometimes tags)
- Each of these can provide similar data and capabilities.

Tag-Based SaaS systems tend to be easier to implement and have better data-quality out of the box. The most popular systems on the market are currently SaaS-based.

If you have a lot of internal data about visitors (from a gated site, for example), it can be easier to integrate with software you run in-house.

2. Data Quality. Web Analytics data is notoriously unreliable -- and even at best, it's never a "system of record." The idea that "trending" data protects you from data quality problems is only a half-truth.

Key Data Quality issues include:
- Tracking visitors over time
- Knowing how long visitors spend on each page
- Knowing where visitors go when they leave
- Counting robots - automated agents as real visitors

Web analytic systems will never reconcile. It's never going to correlate with what the search engines are sending you regarding your advertising.

* What Really Matters?

1. Needs Drive Differentiation. Your measurement needs drive real-world tool requirements.

Some of the key factors that really matter:
- Visitor Segmentation. Ability to take a group of visitors and track their behavior.
- Dimensional Reporting. How many people that did x also did y. Look at people based on two different variables. Need to be able to move numbers around, not have a vendor that locks up the data.
- Setup. Even SaaS solutions take time to set up.
- Data Integration (Online). Data can come from lots of sources, the more the system lets you bring together different data the better.
- Data Integration (Customer)
- SEM Data

2. Visitor Segmentation. Many types of visitor segmentation.

Key Segment Capabilities
- Can Segments be created without tags? You don't always know what you want to look for in advance, you need to be able to go back and look at data later.
- Can full logical operators be used to define segments?
- What data can be used to define segments? Can you use every piece of data you get to segment visitors?
- Can external data be used natively and combined with web data in segment creation?
- Can Segments be created via data-drive techniques like neural networks?
- Can Segments focus on visit or visitor behavior?
- Can Segments be defined based on time and event sequences? Most tools don't show what happens over time, what someone did the next week.
- Can distributions be produced on key behaviors to assist in segment creation? How many visitors visit one time? How many visit three times? Are people doing the same thing over and over? Are you only getting average? Average is not the same as distribution.

Segment Methodology
- Are Segment samples or against all data?
- Are segments created in real-time or delayed?

3. Dimensional Reporting. N-Way Cross-tabulation (Viewing the counts of variable by one or more other variables) is an ESSENTIAL part of analysis.

Key Dimensional Reporting Capabilities:
- Visitor and Visit Distributions on variables
- Cross-Tabulation of all variables in Reporting
- Multi-Dimensional Tabulation of variables for Analysts
- Ability to export N-Dimensional Tables to Excel
- Ability to apply visitor segments to N-Dimensional Views
- Ability to distribute N-Dimensional Views once created
- NO DATA CROPPING on high-cardinality variables like PATH and SEARCH KEYWORDS

4. Management Reporting. Every online business spends time on management reporting. It is an essential element of telling the business story to key decision-makers. How easy is it to pull out data? Need to figure out how long this might take when you are evaluating a program.

Key Management Reporting Capabilities
- Ability to combine and tailor views of the data
- Ability to export data to Excel flexibly
- Near real-time segmentation that integrates with Excel Automation
- API to the reporting data

5. Setup. Building a tag is not rocket science. Many web analytics packages do require a fair amount of work on the tag if you want to take full advantage of their system. How much work do I have to do in advance? How much can I do on the fly? More you have to put in in advance, less flexible things are, and more of a chance of getting settings wrong.

Key Setup Capabilities:
- Ability to create most analysis (segmentation, campaigns, funnels, hierarchies) without tag changes.
- Light-weight tag
- Ability to capture data that is available only in real-time in custom variables
- Ability to capture customer identification and use it for data integration

6. Data Integration. Most businesses will ultimately need to combine online and offline data AND website and other online data. You need to be able to get all of your data in one place. You need to think about what type of data you need, and make sure that you can integrate that data. You need to look at this yourself, not just have the vendor say that it's easy.

Key Integration Capabilities:
- Ability to integrate with key online systems include email, paid search, competitive analysis, and banner systems.
- Ability to provide a data feed back to the client for customer integration.
- Open architecture, web service, API, or other seamless data access.

7. SEM Capabilities. Search engine marketing has its own unique demands and requirements. Hare are some of the key points if your primary web analytic interest is in search. Some of these capabilities may not be covered by any existing tool, but are things that would be really good to have.

Key SEM Measurement Capabilities:
- Track results by both actual search term used and search term purchased
- Track content match scores
- Day parting and time parting in the web analytics reporting
- Flexible attribution models. Nobody wants to deal with just the first or last campaign. How do campaigns work over time? Can you assign different weights to different campaigns?
- Cross-attribution reports (how much of Campaign X overlaps with Campaign Y)
- Ability to collapse search terms and analyze them as a unit (important for analyzing the tail). Most tools don't let you do this.
- Side-by-side performance of SEO and PPC
- Cross-Tabulation of geography by keyword

8. Additional SEM Measurement Capabilities:
- Tracking creative in the web analytics tool
- Ability to show common "combined" search terms (Term X then Term Y entry)
- Ability to Path over time at the Event Level
-- X visitors entered on PPC Search - Y re-entered on visitor search - produced a success
- Over-time report (visitors who entered on PPC during July did what in August, September, etc.)
- Page performance by entry type report (SEO, PPC, other campaign, direct, previous page)

Key Concept: Most tool evaluations focus on things that turn out not to matter at all when you actually have (and use) the tool. Pay attention to what you really need, and evaluate in-depth.

* Summary: Thinking About Fit
How important is web analytics to you?
- It's a function of how important the website is.
- You can't have a great website without analytics, but you can have a satisfactory one.
- Some tools demand that you invest more (in time and money). You need to decide how likely that investment is to pay off for you.

The following points weren't covered in the session, but included in the printed handouts. I typed them in already, so I'm going to use them.

How to get started:
- Think about your organization, culture, and knowledge
- Choose a tool/resource direction that is realistic
- Take the time to build a roadmap of what you want to accomplish

What you should worry about:
- Getting people is hard
- A good implementation is harder than people say
- Web analytics won't happen without both tool and resources
- The market is immature and there are no safe approaches
- What are you getting back -- if you don't demand interesting analysis, you won't get any.

-----
Jim introduces the panelists and asks for people to text/send questions in.

First question: Why should you use a paid solution instead of free?

Wes from Omniture: Sometimes data you need to get into is really deep and disparate systems. The next generation of that type of interaction is not just seeing those relationships, but able to do something with that data. Seeing a type of visitor, then treat that visitor accordingly.

Jim asks Richard and Gary for input. When do I need to move from Google to something else?

Richard: We often don't know. About 75% Our Enquisite customers also use Google analytics, and 20% use Omniture. Some of the features in the wish lists Enquisite released yesterday, and that's the type of thing you can get from a paid solution.

Gary: Analytics helps you look at the hard dollars from SEM, problem is so much else is soft dollars. This helps you look at the cost/benefit aspects. Biggest differentiator is not cost, but is the solution the right one for you. Free solution may be just fine.

Jim: asking Brett asking what's the sweet spot for Google Analytics, what problems can they fix. Brett: We try to address as many problems as possible. Money should be spent on doing the analysis and taking action based on the analysis. Observation about industry after they released the tool..before they released, it was a fairly niche industry. Once they released Google Analyticds, a lot more companies got interested in analytics. Noticed that everyone in the company wanted to have access to the data. Challenge was how to serve both the pros, and the people new to the tool. New version in May tried to put things in context to help people understand what is happening.

Audience Question: Recommendations of how to communicate to managers who still talk about hits ("how idiots track success").

Wes: Ask the executives the questions they should be asking. Do some of the work for them. Ask them the questions they should be asking the stakeholders.

Richard: Educational process. Give them a number, then explain what the number means and give them context.

Brett: Show a simple example of what the data means. Brett also points out how many people in the room are very knowledgeable in this field.

Gary: Believes the fault lies with us more than we want to admit. Execs are not stupid. They understand what matters to business, but we (analysts) don't know what language to use with them. People didn't understand value in analytics until SEM, then that helped make things clearer to everyone. SEM is an example of hard money and ROI that can be seen. Talk money, that's what matters to the business.

Audience Question: What are people's thoughts on the move to time on site, and the new trend of looking at user engagement. What does engagement mean? Look at goal of website. In anything, you need to look at the goal and see what it is you want people to do, then look to see if it's successful.

Help people to ask what is the right question. You may or may not care about time on site for your particular business model. Not every company needs to care about branding, but it does for some. You need to find out what matters. Don't just rely on traffic. Need to think about what traffic does.

Audience Question: Could each of you please give an example for a customer where their analytics data helped them to make $150k or more in money.

Richard: Customer doing Africa tours. They looked at the geographic location to see where they had higher conversions but little exposure. They did a campaign to target that area (UK), using localized spelling and other information specific to the UK. They had a 25% increase in world business by doing this.

Brett: He used an example of a surf apparel company. They had a large drop in sales from one month to the next, and couldn't figure out why. They looked at the visitor map, and saw that there was nobody coming from the East Coast. It turns out that the server was misconfigured and blocking IP addressed from east of the Mississippi. Another example is to look at bounce rates to see where content can be changed to reduce the bounce rates and increase conversions.

Wes: He gives an example of looking at where a user came from (via IP address) and adding text in the user's language. For example, a user coming from Spain would see a small text portion in Spanish letting them know where to go for more information in their language.

Gary: With big clients it's easy to get that level of benefit, but harder with small clients. Natural search visitors don't perform as well as those coming in direct, in many cases. Companies will go through lots of time/effort/money to get people to come in from natural search, but may be too expensive. Looked at where people came in, they came in deep into the site, so moved some of the good engaging stuff off of the front page and put it deeper to catch people's interest. Resulted in increasing number of pages people viewed when they came in from search. Also having internal search nearly doubled number of page views for people coming in from search.

Another example: wanted to identify which websites to get rid of. Got rid of about 100 sites after looking at value of sites. Look at which PPC campaigns to get rid of.

Richard: Sort referrals based on which page of search results people came from (page two, page three), target those to come through on page one. Has immediate effect on campaigns, increases authority of site as a whole.

Jim asks Wes: How do you value your search traffic when you're doing a company focused on lead generation, doesn't take credit cards. For them, downloading white paper or viewing webinar is what is important to that client. Look at keywords and understand what groups of keywords lead to what behavior.

Good thing is being able to tag types of keywords, visitors, etc. For example, do I need to focus on executives? Figure out which keywords execs use, up PPC campaign spend for that group.

Audience Question: How do we best integrate analytics info with offline dashboards to show how offline stuff is correlated with online?

Brett: Several common techniques. Easiest way to do this is to use some type of landing page or unique URL. Good way to tell if ads have effect. Not everyone goes to that specific URL though. Another way is to look at geographic visitors. Even if visitors go straight to website, you can see if place where you put radio ad is sending traffic. Try one creative in one geography, another creative in another geography, see which is better.

Richard: Who was typing in a query that was on a billboard, then looked at when and where visitors came from.

Brett: look at ads that have "go to Google and search for term x", people remember how to do that, good results.

Next question: What do you have that will help me with organic keyword ranking?

Wes: Ability to easily see the clicks that come in, add organic words to SEM campaign. Now easy to see report that helps you figure out which keywords to add to SEM campaign. Vice versa. If I'm ranked number one on a paid keyword, do I want to spend the effort to rank number one for that organically?

Brett: Lots of reports to help with this. You can see list of keywords, split paid vs organic, which SEs keywords come from. For paid, it shows where your keyword was placed (top of page, right of page, which slot). New feature is internal site search reporting. What did user type into SE to find your site, then what specific did they search for on your site? Example of searching for cookies, finding your site, then searching on chocolate chip cookies on your site. Decide to then send paid results to chocolate chip cookies. Another tool is website optimizer, multi-variate testing application.

Richard: Looking at extended reporting. Customer acquisition side is lacking, they try to fulfill this. Missed some here.

If we install Google analytics on our site, isn't that telling them how much money we make off of them and then they would charge us more? Brett says no, that information is not shared. A few more questions happened after this that I didn't catch.

posted rustybrick in Search Marketing Expo 2008 West at February 28, 2008 3:16 PM Comments (0)

Growing Your Small SEM Firm

Session Summary

You're getting -- or want to get -- more business than your small SEM firm can handle. Do you scale up by hiring more people? If so, what trade-offs do you face, and how do you scale successfully? These issues and more are explored during this panel.

Moderator / Speakers

Chris Elwell, President of Third Door Media, is moderating this session along with Dana Todd, Chief Marketing Officer for Newsforce, who is moderating the Q&A portion. Speaking is Fionn Downhill, CEO of Elixir Systems, Damian Finley, Managing Director at Epiar, and Lisa A. Wiliams, Owner & Project Manager of MEDIA Forte Marketing.

Chris introduces session stating that it is a very difficult session for the panelists as they will be bearing their souls in relation to their businesses. This session is more of a series of questions rather than speakers making formal presentations. Therefore I am going to try my best to recapture that in this post.

Was your growth intentional or were you a victim of your own talents?
What was the opportunity you identified in SEM? Do you assume growth is necessary?
Is growth intrinsically "good" and "necessary" or is lifestyle more important?


Damian - Tried to focus on growth and it did not work. They were not well know but once they started to get some initial success with clients, then things started to happen. They finally figured it will happen when it happens and they are seeing moderate but steady growth.

Lisa - Initial motivation is that she wanted to make a good living but on her terms due to family responsibilities. She talks about defining who you are and what you will offer to your clients. So seeing the need and being excited about customer success.

Fionn (pronounced 'fin') - She wants to get rich (laughs). After raising her children and having an initial career outside SEM, she started doing small business consulting. Her husband was an SEO optimizing for Alta Vista (when they were on the top). That evolved into the growing business they have today. Even with a well written business plan, she found it difficult to grow.

Who is you most important employee or contractor?
Who is your most valuable outside professional you've engaged?
Who has been your most influential mentor or role model?


Fionn - Husband was key to getting established. As for outside help - her attorney. Helped her with contracts and keeping her on the straight and narrow. As for mentor - an organization named "Score."

Damian - As for contractor, the company's co-founder, Bob, as he ha the vision to get involved in SEO. As for outside help - their accountant whose background is helping small business grow.

Lisa - Most valuable contractor is a designer who Lisa refused to name as she does not want to lose her. Their designer has been invaluable due to her understanding of web design and usability. Outside group - the attorney and accountant pieces. Lisa's mentor is her father who owns an offline business and can sell just about anything. He taught her to treat her clients so well, they'd never leave.

Questions From Audience:

- In terms of growth, when did you feel it necessary to incorporate a sales team and how do you keep contactors?

Lisa - Asks contractors what their expectations are. Approaches clients the same way.

Fionn - Stick to your terms when dealing with clients.

Damian - Finding good sales person was very difficult initially. Ken Jurina, their president still does many sales. As for contractors, some former employees became contractors who wanted to work from their homes.

Who do you hire (e.g., college grads, some experience, work at home moms)?
What positions do you hire versus outsource?
What retention tools do you use for hires?


Damian - Shortage in labor in Alberta, especially labor that has knowledge in SEO. They have had to train their own people. They draw some employees because of the company's prominence. They try to hire for account managers and strategy positions. Outsource content developers and copywriters. They also outsource public relations. As for retention tools, flexible time, the ability to work from home are some options they have offered. Also offers commission structure on sales ad doing some profit sharing.

Lisa - SEMpdx (Oregon based SEM trade group) has been a fantastic way for them to get employees and contractors.

Fionn - Hiring has been a nightmare. Opportunities to take on a lot of new business have put pressure to hire quickly. She advises to hire slow and fire fast. She no longer hires people with experience but rather college grads and train them through SEMPO Institute training and in-house training. Grads are interns with possibility to become permanent. They outsource content writing.

Questions From Audience:

- What kinds of attorneys do you use and what budget do you allocate towards them?

Fionn - Find attorneys that will work on hourly rates rather than monthly retainers. Suggest a corporate attorney.

 - How do you keep a fun, loose environment and yet keep strict work guidelines?

Damian - Started off with relaxed fun atmosphere but once they started to get clients, enforced dress code which brought a bit of resistance. They still do fun things like online gaming, movies or barbeques. Cell phones have been a big problem. They would rather phone be turned off.

Fionn - They have to be very structured. Some can't handle boss being all friendly but need structure to be productive. Doesn't allow playing around with IM, social media, etc. Have to stay focused and structured.

What's your competitive advantage and how do you communicate it?
How do you decide what products/services to offer?
What payment model do you use and why (e,g., retainer, performance, hourly)?


Lisa - One of their competitive advantaged is that they listen to client's goals first before laying out any pricing. What they offer is also based off client's needs. They sell that they want to be a "partner" with them in their project. One option is that they offer performance pricing.

Damian - Competitive advantage is transparency of services. They have some proprietary software that gives them and advantage in what they can offer. Don't try to be all things to all people. Outsource services that are not your strength. They have tried all sorts of payment options. They have settled on a "fee for services" model.

Fionn - Transparency is very important to her company. Everything is clearly defined in contracts.  Customer service is given very special attention. As far as products offered - based on client's goals. Might be SEO only or a combination of things. Payment model is based on hourly rate. Initial cost (set up) and then monthly retainer based on what they are actually providing. They also offer some hourly consulting, especially with teaching people how to run their PPC campaigns.

In Marketing -

What's most effective?
What hasn't worked?
What are you most enthusiastic about trying next?


Fionn - Building reputation