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There is an unusual spike in complaints in the Google Maps Help forum that the Google Local Business Center is not functioning correctly. People are saying that although they are updating the information in the local business center, those updates are not being reflected in Google Maps.
Typically, updating the local business center would reflect the change in Google Maps "almost instantly" said one local SEO expert. But now, it is taking days and nothing has been updated yet. A few local SEOs are complaining in the thread, which makes me think that there is some type of bug with the Google Local Business center or there is some type of lag.
Another local SEO said:
There is big problem with updating. I work as Local Business SEO consultant. I tried to update some of my clients listing, such as the web address and title. Google hasn't updated those changes. Before it used to take less than hour to get updated.
Google has not confirmed that there is an issue. Linda from Google, did say that "edits you made in LBC should be reflected immediately." So I am not sure why they have not been updated for these local SEOs.
Forum discussion at Google Maps Help.
Comments:
Rich
08/07/2009 01:48 pm
I tried that yesterday to update my business infomation. It is not working at all. There are two names of the address my business is located. I tried to remove one that is incorrect. It does not work.
Ben
08/07/2009 03:52 pm
Yup it has been well and truely screwed for about a month now. There is also issues with the additional details tab. You are unable to delete entries seemingly, which now...because I have duplicate entries means I can't update anything as I get validation error messages coming up for the duplicate detail entries. Very frustrating!
Al
08/08/2009 12:26 am
The verification and editing is a problem but nothing compared to the spam that is happening. I've lost count of the number of times I've submitted spam complaints to have them dealt with and nothing ever happens. Frustratingly, I can't even have these same spammers dealt with for bidding in AdWords with multiple accounts - it's pathetic that they won't enforce their own terms of use.
Tom
08/10/2009 05:17 am
Well thanks for the information, let me try and check weather its working or not.
Patrick
08/10/2009 07:12 pm
The LBC statistics have been sporadic at best since April/May 2009. At the dashboard, there is a chart showing the number of impressions made and then the number of actions. Worked fine for me up to June 30th-ish - Since then, the statistics appear to be completely screwed up...actions without impressions. For one LBC entry, that averaged up to 70 impressions per day, the statistics show no impressions for more than a month now. Others have been complaining for more than 3 months now, but still no fix or acknowledgement that this is even an issue.
Sean
08/13/2009 08:22 pm
I work with small businesses to help with their online marketing. One aspect of my service is to help build up their Google Local listing. I have not had any trouble with this at all until a couple of days ago. Now I am starting to piss off the people I work for! I am hurting their business, not helping. I used to see my work published and updated almost instantly. Now, I lasted updated two days ago, and I have yet to see any changes reflected that I have made. One of my clients local listing completely disappeared for competitive keywords. I know there is a problem because I have seen so many complaints. Who out there can help? Google was saying changes should be seen immediately, now they are saying changes can take up to 48 hours??? What changed, and what is Google doing to help rectify the problem?
gary
08/18/2009 10:25 am
this is thrustrating I actually appear in the maps on top 10 but am nowhere on the google search which is bizarre as I thought it is syncronised???
Barry
08/20/2009 12:48 pm
Nothing is working for me. Not the updates to LBC nor my adwords campaigns. There is no support or help available. Very very frustrating.
Ty
08/23/2009 03:48 am
Google Maps has our business tagged in the wrong town! I've been trying to correct that error for some time, without success. Talk about frustrating!
Ralph
08/27/2009 10:47 am
My Google LBA was humming right along and starting 8/21/09 impressions flat lined to 0 and of course so did actions. I have looked at the dashboard and there is nothng wrong indicated. What is really frustrating is there is no way to contact anyone other than sending in a comment where there is no followup.
Sean
09/01/2009 10:11 pm
Still not working....starting to get depressed. Please help!
Rakhi Chowdhary
09/10/2009 12:30 pm
For my website Port Canaveral Transportation LBC showed very good results tille first week of August starting from June end. But all of a sudden every thing vanished from 4900 impressions and 215 actions to zero. Other very strange thing I noticed that for all the local Ads impressions and actions were exactly the same number, no difference at all. I do not think this is possible.
AllyG
10/03/2009 05:07 am
I made the mistake of creating a google business center free site: I did not realize that my mother's phone number would appear on the search and google site; I deleted the site I created but it still appears on the search......please someone please tell me how to completely remove the pictures and phone number.... I closed the account with LBC and deleted the postings and site but they still appear if you search...omg..I need help please
Murphy
11/04/2009 01:38 pm
Google local is having huge issues with little to no help from there employees.My business listing has been gone 3 times in 4 weeks.Now my listing is there but when you search for the category only one shows up.I am loosing money every minute it is down. Now google employees are telling me it could take WEEKS to fix issues.WEEKS!!!!I own a roadside assistance company and depend on local business and google1411 for over 40% of my cash flow. I am starting to think cyber attacks are causing this, seems funny that right after obama saying that "small and middle sized business will bring the US out of this recession" pooooof LBC issues.
Murphys
11/08/2009 07:05 am
google has since fixed my listing , thank you google gods
winhard
12/05/2009 01:41 pm
We have updated information on google local business center but no reply has been sent to us by google. any one know hoe to contact google local business center. please reply
NooSH !
02/08/2010 03:40 am
I'm still having issues! Google Maps still displays an incorrect webpage address on our listing, despite multiple changes. The information displayed in Google Help is to the contrary of my first hand experiences and as such, I remain frustrated and disappointed.
Vasif
10/13/2010 03:21 am
what is wrong with google local listing? instead of listing it is shown "We currently do not support the location". And it is going on about a week now. there is no way to write to google local people. any help? thanks http://maps.google.com/maps/place?hl=en&georestrict=input_srcid:8106e428e560a16c