In the past couple of weeks, we showed how Google Maps can cause real pain for some business owners. I first showed you how you can close down competitors on Google Maps and then I showed how your business listing can be merged into a competitors listing leaving them with your business and you with non.
Those are two serious ways on how Google Maps can seriously impact your business and sales. Google posted documents on how to reopen one's business after being closed, but we are still seeing complaints from business owners, to this day. Google is working on fixing the merging issue, but no update yet on when or how soon it might be fixed.
The next bug I spotted was via a Google Maps Help thread where one business owner explained that when conducting a search for signs Buckhead, Google changes the town of Buckhead to Bankhead. That then leads his potential customers to a totally different town, far away from his business.
When I use Google and try to search this (in Atlanta) "signs Buckhead" Google Maps listings result is "signs Bankhead" which is incorrect. Bankhead is in another section of town. This will cause me to drive way over to Bankhead to get my signs. The organic listings are OK but I need directions from the Maps. As a test I also tried "furniture Buckhead" and the same Bankhead listings came up again in Maps. Is this a search issue or a maps issue? When I look at Maps in the Buckhead area it says Bankhead as well.
Here is a screen capture:
Google confirmed the issue and hopes to have this one resolved as well. But there is no estimated time for when the fix will be in place.
I certainly wonder, how many businesses are losing money due to these three recent bugs with Google Maps?
Forum discussion at Google Maps Help.