The Good: Yahoo Search Marketing

Nov 15, 2007 - 9:04 am 6 by

When you look at the Internet, a lot of people either have concerns, want to get questions answered, but they never talk about when a company goes above and beyond. Perhaps that's because companies don't typically go the extra mile.

But in one case, Yahoo! did. And a forum member at DigitalPoint Forums wants everyone to know.

I do advertising (PPC) with both Google and Yahoo. the other day I got a call from a customer service agent at Yahoo making sure that everthing was running ok and that i was happy with the results.

He calls Yahoo's customer service simply "awesome." If only other companies would go out of their way to make sure the end user is happy. (Google, for example, does not.) :)

Yahoo has gone out of their way before. When we reported about the block domain feature just a few weeks ago, Yahoo ended up calling a concerned user and spoke to them for "about an hour."

Yahoo's extra attention to improving the user experience is only a good thing. Keep up the good work.

Forum discussion continues at DigitalPoint Forums.


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