Google Accounts Terminated: What Can You Do?

Oct 20, 2008 • 10:08 am | comments (7) by twitter | Filed Under Other Google Topics

Sphinn features the unfortunate story of a guy named Loren Baker who woke up one morning to find that his Google Account -- Gmail, Google Calendar, Google Reader, Google Talk, and all -- terminated. He has no idea why this has happened and has written an open letter to Google to assess the damage that was done, since now Loren cannot communicate with his clients and his business activity has been halted.

It's deeply upsetting that Google has done this on more than one occasion and seems to have done nothing to rectify the issue. Personally, as I noted in the Sphinn discussion yesterday, I have no idea why there appears to be a handful of Google employees who are trigger happy, but this may be a good time to actually capitalize on the recession that is happening and take those employees out of play. Of course, that may be a little harsh, but I have to ask: what did Loren do that is so wrong? He can't work now either.

Some have criticized Loren for actually using free services for mission critical business practices. That's a fair statement, but how many people do you know would abuse their "free" account to the point that it would be terminated -- especially if they're this heavily dependent upon it? It still seems like a mixup on Google's side, and some staffers there should actually be held accountable.

It's time for Google to be a lot more transparent about this than they have been. This should not happen again to anyone.

Forum discussion continues at Sphinn.

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Mark Anderson

10/20/2008 03:55 pm

I agree that transparency is critical in situations like this. We all rely on Google to some extent and they can only retain our trust if they address issues such as this with clear and straightforward answers. We need to know why the account in question was terminated, was it justified, was there any prior warning and what poor Loren can do about it.

Jaan Kanellis

10/20/2008 06:53 pm

This is a great example of why you should not rely on third party sources for stuff like email and sensitive docs.

Jesse Sevier

10/20/2008 08:44 pm

I would be in some major trouble if Google just decided to yank my account. I know that I shouldn't be dependent on any kind of cloud solution for my business, but at the early stages of growth, using free services such as Google Apps is a great way to bootstrap your way towards profitability. I will however be looking for a more secure solution when I can afford it.

Tamar Weinberg

10/20/2008 09:12 pm

Jaan, you mentioned this here and on Loren's post which is fair and good -- I said that too. The issue, though, still deals with transparency and the lack thereof on Google's part.


10/22/2008 05:04 am

Well, I agree, Things should be more transparent and equal from now on, Google is in news for such issues, for Biased cancellation, Partial decisions, Unfair business, when it comes to publishers/Users. They terminate the acount stating the reason to be "xyz" and when asked that the same "xyz" is being used or done by other ID's/accounts too, they blatantly walk away. Thats something that has been bugging me since a week now.. those stupids banned my website from serving ads and gave a warning to terminate my whole account next time. :(


10/22/2008 05:34 am

ofcourse, other similar websites are still running on ads, For the same *copyrighted* content as they claim, which indeed is not! and even did not gave me a chance to prove my point :(


06/09/2009 07:35 pm

Gmail did the same to me today, for no reason. Tried to contact them but no reply. I guess I have learned who to never trust again.

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