IE Error With Google AdWords Billing Tab

Dec 20, 2011 - 8:29 am 7 by
Filed Under Google Ads

AdWords LogoThere are many many complaints in the Google AdWords Help forums from Internet Explorer users who are seeing errors when trying to access the billing tab within the AdWords console.

The error reads:

Error: Possible problem with your *gwt.xml module file. The compile time user agent value IE 8 does not match the run time user agent value IE 9.

Z from the Google AdWords team said this is a known issue and if you want it resolved, the steps you can take now include:

1. Clear your cache and cookies: https://support.google.com/adwords/bin/answer.py?hl=en&answer=14776

2. Set security settings: https://support.google.com/adwords/bin/answer.py?hl=en&answer=14776

3. Use a different browser, for instance you you can try free Google Chrome: https://www.google.com/chrome

There is no ETA for a fix on Google's side.

Forum discussion at Google AdWords Help.

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Video Recaps

Search News Buzz Video Recap: Google Core Update Updates, Site Reputation Abuse Coming, Links, Ads & More

Apr 26, 2024 - 8:01 am
Google Search Engine Optimization

Google Publisher Center No Longer Allows Adding Publications

Apr 26, 2024 - 7:51 am
Google

Google Tests Placing The Snippet Date Next To URL

Apr 26, 2024 - 7:41 am
Google

Google Breaks Out Googlebot IP Ranges For User-Triggered Fetchers

Apr 26, 2024 - 7:31 am
Google News

Google Ad Revenue Up 13% & Bing Ads Revenue Up 12%

Apr 26, 2024 - 7:21 am
Google Ads

Google Ads Diagnostic Tool Low Keyword Quality Warning

Apr 26, 2024 - 7:11 am
Previous Story: Google Webmaster Team: How Can We Do Better?