Are Your Google Maps Reviews Showing "A Google User"?

Nov 13, 2012 • 9:04 am | comments (1) by twitter Google+ | Filed Under Google Maps
 

Pegman Google MapsA Google+ Local Help thread has a complaint from a local SEO consultant that one of his clients is now missing a lot of reviews, plus many of the reviews are no longer showing from real people - instead they show from "A Google User."

The complaint is in the Google+ Local Help where the user said:

We're working with a client on local optimization, etc. We've experienced the same problems as many other with getting legitimate customer reviews to show up, but that's not my question. Today I noticed the number of reviews for the business went from 8 to 12 on the Google+ page and there are 4 blank reviews by 'A Google User' at the bottom of the list. Any idea what causes this and if there's anything we can do to either help get the real review to show up or get the blank reviews to not show up?

Here is a picture of one of the reviews on that listing:

Google Maps A Google User Review

Google Maps representative, Jade Wang, responded in the thread saying she will look into it. She wrote:

Looking into this, thanks for bringing it to our attention.

Forum discussion at Google+ Local Help.

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Comments:

Clint Spaulding

11/13/2012 10:21 pm

Hi Barry, this happens when old reviews are migrated in and the reviewer didn't have a Google+ account. It looks like the real issue is about the /blank/ reviews showing up - The Google User portion isn't uncommon.

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