Official: Google Confirms Map Reviews Owner Reply Bug

Feb 1, 2011 • 8:00 am | comments (1) by twitter Google+ | Filed Under Google Maps
 

This is not our first time covering the issues with Google Map reviews replies, we covered it twice before.

What is the issue? In August 2010 Google began allowing Google Place owners the ability to reply to reviews left on their Google Maps business page.

The issue is, those replies are not all showing up.

Google finally replied to the issue in a Google Places Help thread apologizing. They felt the issue was resolved but it was not. Stephan S. from Google said:

apologies for the slow response. We thought we had fixed this issue a while ago but it def seems we still have a bug here. We are looking into this but the bug seems to trigger only in some cases and we've so far not been able to reproduce it on our end.

It is sad to see it take so long for Google to admit or try to fix this. Mike Blumenthal tweeted:

It has been 82 days 20 hrs 22 min. since Google last publicly commented on their losing of business reviews- http://t.co/FZ6d8m1less than a minute ago via Twitter for Mac

Anyway, I hope this is resolved shortly.

Forum discussion at Google Places Help.

Previous story: Daily Search Forum Recap: January 31, 2011
 

Comments:

Daniel Chavez Moran

02/01/2011 04:47 pm

Unfortunately, even though Google is hiring aggressively, they're feeling the cash crunch like everybody else. Resources are likely tight, and this is probably a low-priority feature.

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