Phone Support Comes To Google Local For Business

Jan 9, 2013 • 8:30 am | comments (3) by twitter Google+ | Filed Under Google Maps
 

Google Places Local Business Phone SupportJade Wang mentioned that a specific person can contact the Google Maps support team in a Google Maps Help thread, and linked to this support form.

If you click through the options, you may get to a way for Google to contact you via phone.

If you have issues verifying your business on Google Local, then you have the option to speak with a Google representative over the phone. I kid you not.

Mike Blumenthal also spotted this, so we are both not dreaming.

I gave it a try but it is the middle of the night so it says it is currently not available:

click call for phone support

Clicking on the "call" link takes you to either the offline screen that I received:

google places maps phone unavailable

But if it is during business hours, you should see this:

Google Maps call me feature

You enter your name and your phone number and Google should call you within 60 seconds. How is that for service?

I have not tried it but Mike did and it worked.

Who would have thought? Phone support for Google Maps Local Listings.

Forum discussion at Google Business Help & Google+.

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Comments:

Len Ward

01/09/2013 01:45 pm

That is big news. Considering the mess it has been recently, I know many of our clients will welcome it

Matt Roney

01/09/2013 02:22 pm

About time! Having gone through the bulk verification process recently, I can say firsthand that it will be nice not to have to guess at what's going on.

Jeff McGregor

01/09/2013 10:16 pm

Argh, its only for the US. How about helping us kiwis in NZ out too!

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