How Long Do You Spend "Training" A Client After SEO or Design Work Is Done?

Feb 22, 2007 • 1:37 pm | comments (3) by twitter Google+ | Filed Under Web Design Tips
 

So how long do you drag out the training process after you complete SEO or design work for a client? Sometimes they just can't get enough knowledge. Other times you feel like you are holding someone's hand though a painful process of learning a technology they just don't "get". There is a good thread on High Rankings that is discussing how much training is needed after the job is done. Some are saying that it needs to be clearly defined before you start the project. Add a training fee to the bill and charge for anything after that.

The member ttw had a good suggestion, she says,

"Our contract usually official concludes when the site is uploaded to the client's server and goes live. From that point on, we offer ongoing maintenance at a per hour rate -- which includes a minimum of 1 hour for each service request."

I like that. Usually I budget training time into the project and often its very hard to expect what kind of "training" you will need to do. It takes getting to know the client before hand and what their expectations are. There are clients that just wanted it "taken care of" and then there are those that "wanttoknowitall".

The member Carolinebogart has a good point about the situation, saying:

"Trick for me was figuring out when the stop training. Joomla is huge, intelligent clients like to know stuff. I break it out into where their talents are best used, entering articles, maybe adding a menu item. "
Great way to look at it. Navigate to HighRankings for continued discussion.

Previous story: WebmasterWorld Launches SMO Forum Named Social Media Tagging & Bookmarking Optimization
 

Comments:

Vahid Chaychi

02/23/2007 12:52 am

I do not optimize the clients' websites myself. I train them to do it on their own. They follow my directions and then ask me to check their websites and give some more tips.

Aaron Shear

02/23/2007 04:46 am

In most cases I do the same, I teach how to do it on their own. The time in which I train clients varies dramatically on their environment and how large the site is. For example: A large content site may have quite a few content writers. I could spend little or a lot of time with each one. Spending enough time with marketing or PR is a huge part of the process as well.

yourmanstan

02/23/2007 08:29 am

send a manual, provide 5 hours training. if they don't have it by then, they are welcome to pay for more!

blog comments powered by Disqus