Guggenheim Museum's Phone Number Wrong On Google

May 18, 2012 • 8:24 am | comments (4) by twitter Google+ | Filed Under Google Maps
 

The famous and prestigious Guggenheim Museum in New York City is having problems with Google. Despite several weeks of trying to update their phone number in Google Maps, the phone number listed is still incorrect.

Guggenheim Museum - Google Maps

The number Google should list is either the one given to them by the owner verified listing or the one listed on their contact us page?

The Guggenheim posted a complaint about this over two weeks ago in the Google Places Help forum and a Google representative named Vanessa did respond a couple times but the issue is still there.

The Guggenheim is frustrated saying:

As you can see, it's already been several months since our original request was submitted, far beyond the 4-6 period you specify. Multiple tickets were submitted to Google Places and auto-response e-mails were received indicating that action would be taken soon, however our listing has remained incorrect. We would really appreciate your help to expedite our request if at all possible.

Forum discussion at Google Places Help.

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Comments:

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05/18/2012 02:01 pm

So ??? Nothing is perfect. Why Google should be ?

Alex Becker

05/18/2012 04:30 pm

I wrote a post about this about a year ago. We went through the same problem for ourselves, and for several of our clients. http://www.highlyrelevant.com/2011/05/11/duplicate-google-places-issues-and-google-local-help Most big brands don't have any problems getting things removed/updated by Google, but for the smaller businesses, play to the squeaky wheel concept...the more you report problems the more likely you will be to get the attention.

Alesia Krush

05/21/2012 08:33 am

"The number Google should list is either the one given to them by the owner verified listing or the one listed on their contact us page?" Not necessarily. It that was true, it would be very easy to spam Google with self-declared locations and contact information. Google relies on a whole number of third-party sources, such as Localeze, InfoGroup and others to verify data, and may even override owner-submitted details.

erikeric

05/21/2012 02:59 pm

Google Places is so broken. It's very hard to advise clients on how to handle these issues since it's so inconsistent.

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