Google Business Profiles Messaging FAQs For Automated Responses To Customers

Jul 21, 2022 - 7:11 am 4 by
Filed Under Google Maps

Google Messaging

Google My Business has added a new feature to automate responses to customer messages through Google Search and Google Maps. It is a frequently asked question section where you enter the FAQs, and Google can respond with answers when the customer's question match.

You suggest questions people can ask your business when they start a chat. Then set up automated responses to those questions and Google handles the rest.

This was spotted by Stefan Somborac on Twitter:

To set it up, go to Google Search and search for "my business" or your business name. Then click on the "Customers" button and click on "Messages." In that section then click on the three vertical dots and then click on "Message settings" and then "Manage frequently asked questions." Yes, it is a ton of clicks to get there.

Google will then take you to the frequently asked questions section that says "Suggest questions people can ask your business when they start a chat. Then set up automated responses to those questions." There you can click on "Add a question."

Here is a screenshot of the form to add questions:

Google Business Profiles Messaging Faqs Form

Here is what it looks like with questions:

click for full size

Stefan explained that you can create up to 10 FAQs, each question's maximum length is 40 characters, and the answer's maximum is 500 characters. Plus, for you SEOs out there, you can include links in your answers.

I guess if you have chat enabled, automated responses can lead to faster response times. Since many businesses do not have the time or resources to have someone ready to answer questions, this solution helps.

Pretty cool!

Forum discussion at Twitter.

 

Popular Categories

The Pulse of the search community

Follow

Search Video Recaps

 
Video Details More Videos Subscribe to Videos

Most Recent Articles

Search Forum Recap

Daily Search Forum Recap: March 27, 2024

Mar 27, 2024 - 4:00 pm
Google Ads

Google Local Service Ads Sends Email Asking You To Upload Photos

Mar 27, 2024 - 7:51 am
Google Maps

European Hotels Can Remove Pricing Information From Google Hotel Search

Mar 27, 2024 - 7:41 am
Google Search Engine Optimization

SEOs, Please Don't Remove Contact Us & About Us Pages

Mar 27, 2024 - 7:31 am
Misc Google

Google Search Developer Docs Gain AI Generated Help Features

Mar 27, 2024 - 7:21 am
Google Maps

Google Local Reviews Reactions Notice

Mar 27, 2024 - 7:11 am
Previous Story: Store Sign: Coffee Shop Near Me