I Got In A Fight With My AdWords Rep & Google Dropped My Organic Rankings

Mar 14, 2014 • 8:25 am | comments (13) by twitter Google+ | Filed Under Google Search Engine Optimization
 

google link jailHere is a fun story at the Google Webmaster Help of a webmaster who said his rankings dropped the day after he got in a fight with his AdWords representative.

As you may know, Google has said time and time again, AdWords and organic search have no influence on each other. There is a church and state separation between the two.

Here is what this webmaster had to say:

My site used to rank #1 for an entire year when searched in San Diego.

About two (2) months ago, I had a conversation with Google Adwords. The gentleman I was speaking with became disagreeable and belligerent with me. When I asked to speak with his supervisor, he refused. When I pressed the issue, he eventually handed the phone to someone else who hung up on me. The NEXT day, my Google rank dropped 7 places. Since then, Google has stopped indexing articles on my site.

Of course when someone posts something like that in the Google forums, the top contributors go at it and have fun.

They started picking apart the linking schemes and stolen content on the site.

The webmaster deleted his posts but once it is out on the web, it is there forever.

Here is a Matt Cutts video on AdWords and organic search:

John Mueller from Google did respond to the thread saying:

I just wanted to confirm that we have a very strict separation of our search and ads teams, and that nobody on the ads side would be able to adjust your site's ranking. If you are seeing changes in how your site appears in search, those changes would not be related to any contact you might have had with the ads team.

For what it's worth, off the bat I don't see anything specific that is being picked up as bad for your website, but there are almost always things that could be improved. Is there something specific that you'd be interested in?

Forum discussion at Google Webmaster Help.

Previous story: Google's Matt Cutts Wants To Give Ranking Boost To SSL Sites
 

Comments:

Guest

03/14/2014 12:42 pm

http://goo.gl/K06SMW I've read the FAQs and searched the help center. My URL is: http://lennoxtutoring.com My site used to rank #1 for an entire year when searched in San Diego. About two (2) months ago, I had a conversation with Google Adwords. The gentleman I was speaking with became disagreeable and belligerent with me. When I asked to speak with his supervisor, he refused. When I pressed the issue, he eventually handed the phone to someone else who hung up on me. The NEXT day, my Google rank dropped 7 places. Since then, Google has stopped indexing articles on my site. Since June 2012 (prior to January 2014), articles on my site have been indexed within one (1) week. The content has not changed. It's all Organic Chemistry content that is highly searched on the internet by visitors in 144 countries across the globe. Google has provided no explanation for this anomaly.

incrediblehelp

03/14/2014 12:59 pm

I cant think of any reason that site should rank #1 for " San Diego". Either way it probabaly never did and only for you or local searchers in San Diego

Ashutosh R

03/14/2014 01:22 pm

It might be some co-incidence. My advice for the site owner in this case will be to take some professional advice.

jimmy

03/14/2014 01:23 pm

Whether it's related to organic search or not, these AdWords reps are getting pretty annoying. I get calls every day from reps about different accounts I manage for different businesses. They have never offered anything helpful. Simply informing me that if I up a bid by X amount, I'll get more exposure. I usually respond with, "Oh really? I had no idea paying you more money would give me more exposure. I'm glad that you're aware of my business' monthly revenue, conversion rate, marketing budget, and current financial situation. Thanks for telling me to raise my bids. I'll make that split-second decision right now when we're on the phone!" The AdWords rep then gets defensive saying we're missing out on traffic. Do they get paid based on increasing ad spend for their assigned accounts?

Mike

03/14/2014 03:03 pm

He didn't say what it was ranking for, only that it was ranking when searched in San Diego.

incrediblehelp

03/14/2014 03:39 pm

Yup, my fault! I wonder what the keywords were?

Durant Imboden

03/14/2014 05:03 pm

Bad chemistry?

Dude

03/15/2014 03:44 am

Let's see... site is all about Organic Chemistry, and the principle business is tutoring. Is it remotely possible, and mind you this is a stretch, the search term was "organic chemistry tutor?"

GW

03/15/2014 03:54 am

Guest, you're invited to a party: http://www.4degreez.com/misc/personality_disorder_test.mv

PM Fiorini

03/15/2014 04:45 pm

The AdWords reps are Google's worker drones. It's sad.

Link Juice

03/17/2014 09:55 am

Adwords staff don't have any control over rankings but who's to say they couldn't give one of their mates in the manual review team a nudge to take a look? But then if his site was strong the manual review mob wouldn't have been able to do anything anyway. So dry your eyes mate...

Search M.D.

03/17/2014 05:53 pm

Just had the same experience. AdWords rep talk a lot, but nothing could be accomplished without raising my budget or bids.

Steve

03/25/2014 04:55 am

I've spoken with a lot of PPC companies, but the most important thing that you can actually do to your marketing campaign is landing pages. Most companies sell you 1 single thing such as web design, or just Google Adwords, or just popups, or just retargeting etc. This is completely ludicrous because while 1 thing may make a difference in a stable marketing campaign, there is no single element that is a make or break element in online marketing, you need the entire package, and then hone/optimize from there. My business revenues increased by over 60% in two months once I picked a good agency that did more than just PPC, but also did my landing pages, retargeting, banner ads, etc. In fact, I've got Simon's phone number right here, you can talk to him too. Just give him a call at 302-401-4478.

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