Justin Schmauser from the Bing support team has posted a thread in the Bing Shopping Help forums asking those merchants who have inactive FTP accounts to let him know.
Over the past weeks or so, many merchants began complaining they have inactive FTP accounts, not allowing them to upload product data to Bing Shopping.
In response to this, what appears to be, wide spread issue, Justin from Microsoft posted a thread with steps these merchants should take.
He said in the Bing Shopping Help thread:
Please reply to this thread if you have one or more of the following issues:You signed up for an adCenter account more than 10 days ago and your FTP account is still listed as Inactive. You are moving from providing your feed via Microsoft download to providing it via Merchant upload, and your FTP account is Inactive. You had an Active account but have not updated your feed file in the last 30 days, so your account has been changed to Inactive.
Please do NOT post any of your account information! This includes your account number, user name(s), and any passwords you have for the account.
What to include in your post:
* Company name
* Day you signed up for your account
* Which of the 3 above reasons describes your situation (or give short explanation if your issue is different)
Here is a picture of what an inactive FTP account looks like in the Bing Shopping console.
Forum discussion at Bing Shopping Help.
