Google Cutting Personalized AdWords Representative Support?

Dec 22, 2009 • 8:51 am | comments (2) by twitter Google+ | Filed Under Google AdWords
 

A WebmasterWorld thread reports that Google has cut a few the personalized AdWords representatives from big spend advertisers. The recent report comes from a long time WebmasterWorld member, cline. Cline said he lost his representative because he stopped taking on new clients and Google said they will only provide him a rep if he brings in new clients.

However, others have reported they lost their reps, and soon after, they were banned from AdWords. Some suspect that it is only a matter of time until Cline gets banned, because they feel it is a sign that he will. People in the thread said they know other advertisers who spend over $100,000 per month, lost their Google representative and a month later were banned.

I am not sure if Cline is in the same boat here. Let me quote him:

My agency has had a dedicated Adwords support team since about 2004. I just got notified that we're losing dedicated support. The reason is that even though we're managing ever-increasing spend levels from our existing clients, we're too busy with our existing clients to accept new clients. Adwords only wants to give dedicated support to agencies bringing in new clients and who need help with strategy. We only have technical issues.

In any event, the AdWords bans continue. You can read all about that over here.

Forum discussion at WebmasterWorld.

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Comments:

eltercerhombre

12/22/2009 03:06 pm

And after banning the Agency, Google will be contacting the advertiser directly. Something they had already done before but he preferred the agency. But now, as there's no agency, it will be more easy. Google has done similar things before (like telling an agency that they won't allow to manage an advertiser because only they were able to manage accounts like that), and we'll keep doing.

Clint Lenard

12/23/2009 07:10 pm

@eltercerhombre - are you saying they're stealing clients from small agencies? Any proof of that? I think it's hilarious that people thought Google was just attacking Affiliates, as if they hated Affiliates and wanted to be rid of them. I think there's a much bigger agenda going on here, and it's looking like Google is finally showing it's horns.

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