You Can't Cancel Your Google AdWords Account

Nov 19, 2007 • 10:12 am | comments (14) by twitter | Filed Under Google AdWords
 

Unfortunately for some Google AdWords subscribers, they've learned that there's no way to cancel the Google AdWords account -- you can only deactivate the account. And they're unhappy because they don't want Google having access to their information, even if Google is such a big company.

I suppose I have no choice but to cancel the credit card I used for this account- to assure Google will not have access to my financial information- and move on.

While this is frustrating to some, it makes a whole lot of sense to others:

From google's point of view, they don't want people closing accounts, then starting new ones without it relating back to what happened in their old account. Look at the number of posts in this forum that claim the way to solve a problem in an account is close it and start a new one.

But deleting the account completely could be a bad idea, especially if you want to access reports at a later date. Some forum members find that rather useful. In a few years, it could be like nostalgia. ;)

Forum discussion continues at DigitalPoint Forums.

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Comments:

Erick

11/20/2007 05:00 am

I would love to see Google store the account information internally so they can tell if a person is truely a new user, or someone who has canceled and rejoined. The main thing thought would be to store the deleted account in a place where it cannot be accessed from the web. If a person were to try to start a new account after already cancelling one, Google would retrieve the info off of a non web server, and allow them to reactivate, but if someone entered in an account that was deleted, it would come up with a message such as, "This account has been deleted, to reinstate the account go through the new account setup process using the same details. Thank you, The AdWords Team" Best of both worlds.

Erick

11/20/2007 05:01 am

I would love to see google store the account information internally so they can tell if a person is truely a new user, or someone who has canceled and rejoined. The main thing thought would be to store the deleted account in a place where it cannot be accessed from the web. If a person were to try to start a new account after already cancelling one, Google would retrieve the info off of a non web server, and allow them to reactivate, but if someone entered in an account that was deleted, it would come up with a message such as, "This account has been deleted, to reinstate the account go through the new account setup process using the same details. Thank you, The AdWords Team" Best of both worlds.

Danny

11/20/2007 06:30 am

I can't beleive that i Can't Cancel My Google AdWords Account

Anadir Sitio

12/07/2007 09:23 am

Google AdWords Account should be impossible to be closed. If i'll start a new account i should be able to close it to. Or i'm wrong?

Randy Place

12/20/2007 03:39 pm

I spent the past hour trying to set up and adwords account. When I realized the account couldn't be closed if $50 a month pulled no visitors to my blog, I gave up the effort. However, the sign up process was quite helpful in providing a list of key words for my service and average search volumn. So the past hour was well spent.

randy place

12/20/2007 03:41 pm

I quit the process of applying for an adwords account when I realized it couldn't be cancelled if my $50 a month didn't pull well. However, during the sign up process, Google provided me with a nice keyword list and average search volume.

Claire

10/17/2008 06:52 am

Of course you can cancel your AdWords account at anytime!!! I've done it before and its canceled. Of course I can reactivate it if I want but it remains untouched. Visit http://adwords.google.com/support/bin/answer.py?hl=en&answer=6134

Angela McCluskey

11/04/2010 09:50 pm

I will have to cancel my bank account because I can't find a way to cancel my account and stop payments. I am seriously thinking of hire an attorney to sue google add words. This is United States of America e we "STILL" have the right to cancel a service when you are not satisfied with. I am even changing my page to bing and telling everyone I know to NEVER sign an adwords account!

F Emeraldphotography

12/09/2010 07:08 pm

I tried to cancel my account because Google keeps charging my account even though I paused my ads plus I saw NO results from the ads that I was charged over $500 for in one month when I had only placed a $8 a day limit. Hmmm how does that work. Anyway, I everytime I try to cancel it says there was an error and they were unable to complete the request. I have logged out and logged back in and it still says that. Getting even more pissed now is there anyway to get this done?!

Ed Johnson

10/05/2011 02:54 am

I have tried to cancel my account but everytime I go to the page provided by Google Adwords, I find how to restart my account but nothing about cancelling. I have followed their instructions and keep going around in circles but never to a real place where I can cancel. Maybe they want us to write to the Federal Trade Commission?

Ed Johnson

10/05/2011 03:03 am

I posted a few minutes ago that I wanted to cancel my Google Adwords. I should have mention that I had stopped my ads from running a few months ago, but tonight I received an email that said "Dear AdWords Advertiser, Your ads are not running. Thank you for advertising with Google AdWords. Sincerely, The Google AdWords Team". I HAD NOT asked them to restart my AdWords, they restarted without my request or permission. Then after they have restarted my AdWords, they make it impossible for me to stop them.

Norhimabaharum

10/22/2011 03:17 pm

i cancel my adwords account a few week ago, around 5 hour ago i received email from google adwords i have to pay MYR43.95. what i confuse is went that time i'm using, adwords always deduct my payment day by day and that means i dont have any deleyad payment. Now i'm very dispointed to using this google adwords. Anytime can use but when want to cancel my thing and problem must be face it....

Jibz Photoshop Actions

02/07/2012 05:58 am

Now I'm scared to set up an account...thanks for the advice.

Lloyd Henderson

12/02/2013 11:43 pm

I haven' t even used the Account because it wasn 't what I thought it was. Now I want to Cancel and Can't, That's Bull Shit! I just won't respond to Any of their Correspondence and if they want to Bill Me, I will file a Fraud Case Against Them. Google is Certainly doing Everything to Lose Clietet I would Say. They are Already in Trouble for the Data trhey Collect on People. I myself will refuse to use them in the futurer, Period.

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