You Can't Cancel Your Google AdWords Account

Unfortunately for some Google AdWords subscribers, they've learned that there's no way to cancel the Google AdWords account -- you can only deactivate the account. And they're unhappy because they don't want Google having access to their information, even if Google is such a big company.

I suppose I have no choice but to cancel the credit card I used for this account- to assure Google will not have access to my financial information- and move on.

While this is frustrating to some, it makes a whole lot of sense to others:

From google's point of view, they don't want people closing accounts, then starting new ones without it relating back to what happened in their old account. Look at the number of posts in this forum that claim the way to solve a problem in an account is close it and start a new one.

But deleting the account completely could be a bad idea, especially if you want to access reports at a later date. Some forum members find that rather useful. In a few years, it could be like nostalgia. ;)

Forum discussion continues at DigitalPoint Forums.

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posted Tamar Weinberg in Google AdWords at November 19, 2007 10:12 AM Comments (7)

Comments

I would love to see Google store the account information internally so they can tell if a person is truely a new user, or someone who has canceled and rejoined. The main thing thought would be to store the deleted account in a place where it cannot be accessed from the web.

If a person were to try to start a new account after already cancelling one, Google would retrieve the info off of a non web server, and allow them to reactivate, but if someone entered in an account that was deleted, it would come up with a message such as, "This account has been deleted, to reinstate the account go through the new account setup process using the same details. Thank you, The AdWords Team"

Best of both worlds.

Posted by Erick at November 20, 2007 00:00

I would love to see google store the account information internally so they can tell if a person is truely a new user, or someone who has canceled and rejoined. The main thing thought would be to store the deleted account in a place where it cannot be accessed from the web.

Posted by Erick at November 20, 2007 00:01

I can't beleive that i Can't Cancel My Google AdWords Account

Posted by Danny at November 20, 2007 01:30

Google AdWords Account should be impossible to be closed. If i'll start a new account i should be able to close it to.
Or i'm wrong?

Posted by Anadir Sitio at December 7, 2007 04:23

I spent the past hour trying to set up and adwords account. When I realized the account couldn't be closed if $50 a month pulled no visitors to my blog, I gave up the effort.

However, the sign up process was quite helpful in providing a list of key words for my service and average search volumn.

So the past hour was well spent.

Posted by Randy Place at December 20, 2007 10:39

I quit the process of applying for an adwords account when I realized it couldn't be cancelled if my $50 a month didn't pull well. However, during the sign up process, Google provided me with a nice keyword list and average search volume.

Posted by randy place at December 20, 2007 10:41

Of course you can cancel your AdWords account at anytime!!! I've done it before and its canceled. Of course I can reactivate it if I want but it remains untouched. Visit http://adwords.google.com/support/bin/answer.py?hl=en&answer=6134

Posted by Claire at October 17, 2008 02:52

You Can't Cancel Your Google AdWords Account

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