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May 2, 2006

Bad Start For One Platinum Yahoo Search Marketing Customer

There is a thread at WebmasterWorld named YSM Platinum Service - Not! It is kind of funny, it shows the tale of a company that has been trying to spend a "5 figure GBP sum" with them and he won't get a call back from the Platinum service representative.

I have counted 12 days of the customer waiting to have a real conversation with his representative. And it is not like the customer didn't try to reach the rep. He called, what looks to be, five times in the past 12 days.

This may be an isolated case but that is up for you to judge.

Forum discussion at WebmasterWorld.



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posted rustybrick in Yahoo! Search Marketing at May 2, 2006 7:56 AM Comments (2)

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Comments

Usually when you call Yahoo and you are spending or going to spend a lot of money with them it is pretty easy to get hold of someone who can make things happen.

 

Posted by Neil Patel at May 2, 2006 12:27

I would like to share one of my many disappointments with Yahoo aside from mixed customer service (mostly poor), a truly defective interface with Yahoo marketing (other than user friendly issues why in God's name would anyone put a limit of 45 negative keywords on managing an account as one of mine had a real 120 to ward off unwanted clicks)

NO THAT IS NOT THE MOST DISAPPOINTING ISSUE OF HOW YAHOO IS RUN.

1) DID YOU KNOW THAT IF YOU STOP ADVERTISING AND HAVE AN ACCOUNT BALANCE THAT MONEY IS NOT RETURNED SO THEY SAY UNLESS REQUESTED AS I DID 8 MONTHS LATER

2) BUT THAT IS NOT QUITE TRUE BECAUSE THE FIRST PERSON WHO HANDLED THE REQUEST FAILED TO PROCESS IT.

3) THE SECOND PERSON PROCESSED THE REQUEST BUT THEN SENT A CONFIRMING EMAIL AND STILL THE MONEY DID NOT COME.

4) AFTER ANOTHER PHONE CALL AND A SECOND EMAIL NEEDING CONFIRMATION THE MONEY WAS RETURNED BUT NOT COMPLETELY

5) YAHOO HAS A NUMBER OF PENNY ANTE CHARGES AGAINST THE ACCOUNT FOR REASONS BEST KNOWN TO YAHOO.

THE ENTIRE PROCESS WAS FOR A FEW HUNDRED DOLLARS AND TOOK EIGHT MONTHS

YAHOO CULTURE AND ECNOMICS DOES NOT STAND A CHANCE AGAINST A CUSTOMER CONSCIOUS GOOGLE IN ONE THOUSAND YEARS AND MR. SEMEL MAY HAVE TURNED YAHOO AROUND ALL THE WHILE CREATING POLICIES THAT MAKE PAST TELEPHONE MONOPOLIES AND THEIR POLICIES BENIGN.

 

Posted by Steven Brier at May 2, 2006 19:22

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